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Administrative Assistant

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom Mission 4 Recruitment Ltd Full time
{"title":"Administrative Assistant","subtitle":"Customer Service and Administrative Role","content":"

At Mission 4 Recruitment Ltd, we are seeking an experienced Administrative Assistant to join our team. As an Administrative Assistant, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities:

  • Manage and oversee the post-project care for clients, ensuring seamless communication between developers, representatives, and customers.
  • Provide exceptional customer service by promptly addressing inquiries, resolving issues, and fostering positive relationships.
  • Utilise CRM system to meticulously log job details, schedule appointments, and track progress, ensuring efficient organisation and communication.
  • Work closely with engineers to ensure timely completion of job requests, effectively coordinating efforts and addressing any challenges.
  • Provide comprehensive reports to developers at the conclusion of each job, outlining outcomes, addressing any feedback, and identifying areas for improvement.
  • Manage customer care calls, respond to emails, and address occasional website queries, ensuring timely and effective communication.
  • Contribute to the overall administrative functions of the team, including ad hoc tasks as needed.

Requirements:

  • Previous experience in a Customer Service/Administrative role
  • Excellent communication and interpersonal skills, both verbal and written.
  • High attention to detail and accuracy when completing work
  • Competent in Word, Outlook and Excel
  • Ability to work under pressure and use own initiative.

Benefits:

  • 28 Days Including Bank Holidays
  • Monday - Friday
  • No weekends
  • Company Pension

At Mission 4 Recruitment Ltd, we are committed to providing a positive and supportive work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

"}