Senior Pensions Administrator
4 weeks ago
As a leader in the pension administration market, WTW offers an excellent opportunity for experienced pension professionals. In the role of Senior Pensions Administrator, you will take on more advanced calculations and complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of the Pensions Administrators.
At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a hybrid style, with a mix of remote, in-person, and in-office interactions dependent on the needs of the team, role, and clients.
The Role
- Working within an administration team, servicing both member and client queries in relation to DB and some DC pension schemes.
- In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.
- Deputise in the absence of the Team Leader.
- Be a senior point of reference on technical issues and non-standard cases.
- Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken.
- Train, support, and mentor junior associates and hold regular feedback sessions.
- Assist in more complex/project work when required, including complaints.
- Continuously seek to identify areas where the service to clients/members could be improved and communicate findings to Team Leader.
- Ensure that targets and deadlines are met.
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