Senior Pensions Administrator

3 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom WTW Full time

As a leading expert in pension administration, you will have the opportunity to work with WTW, a renowned company in the industry. In this role, you will be responsible for managing complex pension schemes, mentoring junior colleagues, and ensuring exceptional service delivery to clients and members.

Key responsibilities include:

  • Working within an administration team to service member and client queries related to DB and DC pension schemes.
  • Collaborating with the Team Leader to achieve service level agreements and performance standards.
  • Providing technical guidance and support to colleagues on non-standard cases.
  • Training and mentoring junior associates to ensure they have the necessary skills to perform their roles effectively.
  • Assisting with complex project work, including complaints and identifying areas for service improvement.

At WTW, we value our colleagues' expertise and trust them to work independently. Our hybrid working style allows for a mix of remote, in-person, and in-office interactions, depending on the needs of the team, role, and clients.



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