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Administrative Assistant

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom Mission 4 Recruitment Ltd Full time
Job Title: Administrator

Are you a detail-oriented and dedicated professional looking for a challenging role in a fast-paced environment?

We are seeking an Administrator to join our team at Mission 4 Recruitment Ltd. The successful candidate will have previous experience in a Customer Service/Administrative role and excellent communication and interpersonal skills.

Key Responsibilities:
  • Manage and oversee post-project care for clients, ensuring seamless communication between developers, representatives, and customers.
  • Provide exceptional customer service by promptly addressing inquiries, resolving issues, and fostering positive relationships.
  • Utilise CRM system to log job details, schedule appointments, and track progress, ensuring efficient organisation and communication.
  • Work closely with engineers to ensure timely completion of job requests, effectively coordinating efforts and addressing any challenges.
  • Provide comprehensive reports to developers at the conclusion of each job, outlining outcomes, addressing any feedback, and identifying areas for improvement.
  • Manage customer care calls, respond to emails, and address occasional website queries, ensuring timely and effective communication.
  • Contribute to the overall administrative functions of the team, including ad hoc tasks as needed.
Requirements:
  • Previous experience in a Customer Service/Administrative role.
  • Excellent communication and interpersonal skills, both verbal and written.
  • High attention to detail and accuracy when completing work.
  • Competent in Word, Outlook, and Excel.
  • Ability to work under pressure and use own initiative.
Benefits:
  • 28 days including bank holidays.
  • Monday to Friday.
  • No weekends.
  • Company pension.

At Mission 4 Recruitment Ltd, we value our employees and offer a supportive and dynamic work environment. If you are a motivated and organised individual looking for a new challenge, please apply for this exciting opportunity.