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Global Customer Order Handler

3 months ago

Royston, Barnsley, United Kingdom Hottinger, Bruel & Kjaer Full time

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry.

You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity - it's how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises - to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

Global Customer Order Handler

The position

We are currently looking for a Global Customer Order Handler to manage the orders for HBK.

Together with your colleagues in the Global Order Management team, you will support all order processing for HBK, ensuring delivery on time to our customers and high-quality support for our internal customers.

You will ensure customer and regulatory requirements are met for orders in close collaboration with colleagues from Sales, Operations/Supply Chain, Export Control, Customer Care and Finance.

You will be based in our office in Royston, UK and have a close collaboration with your collegues in both the UK and Denmark.

Primary responsibilities

You will be responsible for delivering and improving on:

  • Order management (entry and processing) in accordance with applicable targets for delivery compliance.
  • Followup on order backlog globally
  • Prepare and follow up on credit control, prepayments and letter of credits
  • Prepare export and import declarations & documents (including appropriate labelling, customs clearance, HS codes, certificates and handling of dangerous goods)
  • Booking and handling of shipments; primarily via courier, air and sea freight.
  • Invoicing of orders
  • Close cooperation with internal departments; and external partners as Authorities, Freight Forwarders and Suppliers
  • Handling of import & intrastat
  • Handling of customer claims and complaints
  • Continuous improvements of processes and contributing in workshops and team projects
To be our next Order Handler ideally you will possess:

  • Previous experience with order processing, shipping or forwarding preferred
  • Experience working in a customer service oriented environment that works to tight deadlines
  • Excellent communication skills
  • Experience in Microsoft Office suite and either Oracle or SAP ERP
  • Fluent in English, knowledge in other foreign languages an advantage; (Danish an advantage)
  • Experience in working with LEAN and continuous improvements an advantage

Live our Values by:

  • Empathetic, supportive, good communicator with the ability to create an open and positive dialogue across departments
  • Positive outlook on life, sees opportunities and strengths in diversity, open to change
  • Have the proven ability to work as part of a wider global team contributing in a positive and constructive manner, securing good team cooperation and high engagement
  • Responsible, efficient and strives to succeed within the agreed deadlines, has an energetic "can do" attitude.
  • Ability to work independantly, solving problems quickly and rationally
  • High attention to detail and ensuring necessary processes are followed quickly and promptly
  • Good planning and organizing skills, prioritizes the tasks to be performed well ahead of time. Creates an overview and reacts proactively to secure that deadlines are met and customer and stakeholders are satisfied.
  • Continually looking to optimise our processes and participate in team projects
We offer


The job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test and measurement industry.

You will be a strong contributor who collaborates closely with colleagues from various business functions all over the world.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity - it's how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises - to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

One company - HBK

HBK currently operates within the Test and Measurement segment of Spectris, the productivity-enhancing instrumentation and controls company.

Application deadline