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Order Management Specialist

2 months ago

Royston, Barnsley, United Kingdom Hales Group Limited Full time

Job Title: Customer Service Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Hales Group Limited. As a key member of our customer-facing team, you will be responsible for managing orders from end to end, ensuring timely delivery, and providing exceptional customer service.

Main Responsibilities:

  • Customer Relationship Management: Develop and maintain excellent working relationships with customers to ensure their requirements are met and they receive an exceptional level of service.
  • Order Processing: Ensure all customer orders are processed accurately and within a timely manner.
  • Collaboration with Departments: Work cross-functionally with departments such as Engineering, Planning, Production, and Quality to comprehensively understand order status.
  • Communication and Issue Resolution: Manage customers' expectations by communicating effectively regarding delays or issues, and respond to and resolve all enquiries and complaints in a professional manner.
  • Logistics and Coordination: Coordinate with logistics and courier companies to arrange shipments and manage demo stock availability.
  • Reporting and Analysis: Run weekly open order books specific to each customer and distribute accordingly, and process invoices and credits on a weekly basis to ensure optimal position by month end.
  • Process Improvement: Engage in process improvement and change projects to enhance business efficiency.
  • Flexibility and Adaptability: Maintain flexible working hours at month end to meet the needs of the business as and when late shipments are scheduled.

Requirements:

  • Experience: Experience working in customer services and sales order processing.
  • Technical Skills: PC literate in Microsoft packages.
  • Attention to Detail: Attention to detail and order inputting.
  • Integrity and Commitment: Demonstrate a high degree of integrity and commitment.
  • Time Management: Ability to work to tight deadlines and under pressure.