Customer Order Coordinator

1 month ago


Royston, Barnsley, United Kingdom HBK Full time

This is an exciting opportunity to join HBK, a leading company in the test and measurement industry, as a Global Customer Order Handler. In this role, you will be responsible for managing orders for HBK, ensuring timely delivery to customers and providing high-quality support to internal customers.

Key Responsibilities:

  • Manage order processing and shipping for HBK, ensuring delivery compliance and customer satisfaction.
  • Collaborate with colleagues from Sales, Operations, Export Control, Customer Care, and Finance to ensure customer and regulatory requirements are met.
  • Prepare and follow up on credit control and prepayments, as well as export and import declarations and documents.
  • Book and handle shipments, primarily via courier and air freight, and invoice orders in a timely manner.
  • Closely cooperate with internal departments and external partners, such as Authorities, Freight Forwarders, and Suppliers.
  • Handle import and intrastat, as well as customer claims and complaints.
  • Contribute to continuous process improvements and participate in team projects.

Requirements:

  • Previous experience in order processing, shipping, or logistics is preferred.
  • Excellent communication skills and the ability to work in a customer service-oriented environment with tight deadlines.
  • Fluency in English and experience with Microsoft Office suite and Oracle or SAP ERP.
  • Ability to work independently, solve problems quickly and rationally, and have a high attention to detail.
  • Good planning and organizing skills, with the ability to prioritize tasks and meet deadlines.

About HBK:

HBK is a leading company in the test and measurement industry, with over 3,000 employees worldwide and production facilities in Denmark, Germany, the UK, the USA, China, and Portugal. We live up to our three values: Be True, Own It, and Aim High. We believe in absolute integrity, teamwork, and being bold and positive. This is how we perform at our best and achieve greater success.



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