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Customer Order Coordinator

2 months ago

Royston, Barnsley, United Kingdom HBK Full time

About the Role

We are seeking a highly skilled and organized Global Order Handler to join our team at HBK. As a key member of our Global Order Management team, you will be responsible for managing orders from start to finish, ensuring timely delivery and high-quality support to our customers.

Key Responsibilities

  • Manage order processing and shipping to ensure timely delivery and high-quality support to customers
  • Collaborate with colleagues from Sales, Operations, Supply Chain, Export Control, Customer Care, and Finance to ensure customer and regulatory requirements are met
  • Prepare and follow up on credit control and prepayments
  • Prepare export and import declarations and documents, including customs clearance, HS codes, certificates, and handling of dangerous goods
  • Book and handle shipments, primarily via courier and air freight
  • Invoice orders
  • Closely cooperate with internal departments and external partners, including authorities, freight forwarders, and suppliers
  • Handle import and intrastat
  • Handle customer claims and complaints
  • Continuously improve processes and contribute to workshops and team projects

Requirements

  • Previous experience in order processing, shipping, or logistics
  • Experience working in a customer service-oriented environment with tight deadlines
  • Excellent communication skills
  • Experience with Microsoft Office suite and Oracle or SAP ERP
  • Fluent in English
  • Experience with LEAN and continuous improvements an advantage

What We Offer

As a Global Order Handler at HBK, you will have the opportunity to work with a leading company in the test and measurement industry, collaborating with colleagues from various business functions around the world. You will be part of a dynamic team that values teamwork, integrity, and continuous improvement.