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Project Support Officer: Energy Advice
2 weeks ago
If you are an organised, friendly individual wanting to make a difference to households struggling to keep warm, we have a role for you supporting our exciting Energy Advice projects in Ceredigion.
At Severn Wye we deliver a range of energy efficiency advice services to householders as well as administer grant funding on behalf of our funders.
The role is focused on supporting our Energy Advice services in Ceredigion.
As project support officer, you will support the smooth running of these services on a day-to-day basis including maintaining spreadsheets, collating data and liaising with project partners.
This is a role well-suited to an organised individual with excellent communication skills and a passion for social wellbeing and environmental sustainability.
Public interest in sustainable energy, climate change and low-carbon development is growing every day.This is an opportunity to join a sector that is vitally important to long-term sustainability, and one that is changing at great pace.
As a charity, Severn Wye delivers real social impacts to the most vulnerable in society. In this role you will balance sustainable development with delivering charitable benefits.
In return for your skills and hard work we offer a competitive salary, appropriate training (including City & Guilds Level 3 in Energy Awareness) and a company pension scheme.
If you're looking to strengthen your career, broaden your experience and contribute to a sustainable future while doing so, we'd love to hear from you.
Job title
Project Support Officer:
Energy Advice (Ceredigion)**
Salary
2.
1:
£25,710 FTE pro rata
Working hours
18.5 hours per week
Location
Home-based/hybrid, within commutable distance of project areas.
Reporting to
Energy Advice Manager (Wales)
Location
Home-based with extensive travel across the area
Date of Job Pack
13 May 2024
This role will include
- Supporting the smooth operation of our energy advice services.
- Anticipating issues and identifying solutions, agreeing these with the project team and implementing them for the benefit of the team/project.
- Taking responsibility for quality assurance and monitoring systems.
- Keeping accurate, organised and efficient records, in line with GDPR regulations.
- Completing data entry on our CRM, searching for and updating client details and other records.
- Supporting the Energy Advice Manager (Wales), in preparation for meetings at all levels, including, note taking or other supporting roles as required.
- Assisting the Energy Advice Manager (Wales), with quarterly reporting on targets and scheme delivery.
- Supporting the development of opportunities to extend and enhance existing partnerships with other organisations.
- Offering support for the development and establishment of similar projects in other geographical areas in Wales.
PERSON SPECIFICATION
We are looking for someone with
- Excellent written and verbal communication skills.
- Outstanding customer care skills the ability to work professionally, sensitively and inclusively with vulnerable customers.
- Highly organised and efficient administration skills.
- The ability to factfind, analyse information and present findings.
- A positive, cando attitude with a commitment to the success of the whole team.
Desirable skills and experience include
- Working with mínimal supervision, able to multitask, manage own time and work on own initiative.
- Good general knowledge of fuel poverty and energy efficiency.
- A passion for making a positive difference and impact on people's lives.
- Excellent presentation skills and the ability to engage with people at all levels and from all backgrounds.
- Working in the voluntary or public sector.
- A flexible, dynamic and creative approach.
- Working with partners/other agencies and developing positive and meaningful relationships with partners.
- Being able to communicate in Welsh.
Applying
If you have considered this role and choose not to apply, we would value your feedback.
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