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Lap Triage Admin

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Midlands Partnership NHS Foundation Trust Full time

JOB PURPOSE _. _

  • The post holder will be part of the LAP call handling team, acting as the first point of contact for all messages; queries and referrals to the community nursing services in North Staffordshire.
  • Responsible for providing customer service and resolution of queries and directing callers to the most appropriate service for ongoing care support and advice.
  • Will be required to identify and forward urgent calls and enquiries direct to the triage nursing team if unable to be dealt with at source, requiring nursing expertise.