Technical Service Officer

7 days ago


Newark on Trent, Nottinghamshire, United Kingdom Eden Futures Full time
About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Eden Futures. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff and ensuring the smooth operation of our IT systems.

Main Responsibilities
  • Provide First-Class Technical Support
    • Offer expert technical assistance to staff via phone, email, and in-person
    • Respond to and resolve technical issues in a timely and professional manner
  • Manage IT Incidents and Requests
    • Record, prioritize, and assign IT requests and incidents
    • Manage customer expectations and communicate effectively with staff and stakeholders
  • Collaborate with IT Team
    • Work closely with the IT Support Team Leader and other team members to ensure seamless service delivery
    • Participate in IT projects and initiatives to improve service quality and efficiency
  • Administer IT Systems
    • Manage user accounts, permissions, and access to IT systems
    • Configure and maintain IT equipment, software, and infrastructure
Requirements
  • Technical Expertise
    • Active Directory and Office 365/Azure user and group administration
    • Microsoft Intune implementation and administration
    • Word, Excel, PowerPoint, and Outlook
    • Excellent Teams and SharePoint administration
    • Mobile Device Management with Android and Apple
    • Windows 10/11
    • Remote desktop
    • Print management
    • Basic hardware diagnostics/triage
    • IT asset management
  • Soft Skills
    • Excellent customer service skills
    • Strong organizational skills and ability to multitask
    • Effective communication and interpersonal skills
Desirable Qualifications
  • ITIL Foundation Certification
  • Experience with ITSM Platforms
  • Admin Experience in Zoho People, Zoho CRM, Microsoft Dynamics, or similar
  • Admin Experience in Radar Healthcare, Nourish Care, or similar
  • Cyber Security Certification and Implementation
  • Google Workspace Experience for ChromeOS Device Administration
  • Experience with Microsoft 'MDT' Tool for Creating and Pushing Out Images to Computers
  • Admin Experience in Mobile Iron/Ivanti Neurons
  • Admin Experience in PaperCut Hive


  • Newark on Trent, Nottinghamshire, United Kingdom Eden Futures Full time

    Position Overview:A Technical Support Specialist is sought for a prominent organization dedicated to care services. This role involves collaborating closely with IT Help Desk colleagues to assist the organization in addressing various inquiries and administrative requests through our Help Desk software.Ideal Candidate:The successful applicant will possess...


  • Newark on Trent, Nottinghamshire, United Kingdom Eden Futures Full time

    Company OverviewEden Futures is dedicated to empowering individuals to lead fulfilling lives, regardless of their circumstances. Our mission is to support people in achieving independence and pursuing their aspirations. We strive to deliver exceptional services that enable our Service Users to enjoy normal lives, positioning ourselves as the provider of...


  • Newark on Trent, Nottinghamshire, United Kingdom Flowserve Full time

    Position Overview: As a Technical Sales Specialist at Flowserve, you will play a crucial role in nurturing and expanding relationships with essential clients and industry associations. Your focus will be on comprehending and reinforcing purchase agreements, customer partnerships, and market dynamics. You will gain a comprehensive understanding of...


  • Newark on Trent, Nottinghamshire, United Kingdom Service Care Solutions Full time

    Job Title: Dispute Resolution Officer**Job Summary:**We are seeking an experienced and enthusiastic Tenancy Officer / Housing Officer to join our team at Service Care Solutions on a full-time temporary ongoing basis. The Tenancy Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to tenants while...


  • Newark on Trent, Nottinghamshire, United Kingdom Service Care Solutions Full time

    Job Title: Dispute Resolution Officer**Job Summary:**We are seeking an experienced and enthusiastic Tenancy Officer / Housing Officer to join our team at Service Care Solutions on a full-time temporary ongoing basis. The Tenancy Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to tenants while...


  • Newark on Trent, Nottinghamshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary:Rise Technical Recruitment Limited is seeking a skilled CNC Programmer to take on a Supervisory role within our industry-leading company. As a CNC Programmer Progression to Supervisor, you will have the opportunity to develop your technical and leadership skills, working closely with our globally renowned team.Key Responsibilities:Take on a...


  • Newark on Trent, Nottinghamshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary:Rise Technical Recruitment Limited is seeking a skilled CNC Programmer to take on a Supervisory role within our industry-leading company. As a CNC Programmer Progression to Supervisor, you will have the opportunity to develop your technical and leadership skills, working closely with our globally renowned team.Key Responsibilities:Take on a...


  • Newark on Trent, Nottinghamshire, United Kingdom Rise Technical Recruitment Full time

    Job Summary:Rise Technical Recruitment is seeking an experienced Electrical Design Engineer to join our client, a leading manufacturer of bespoke electro-mechanical products in the UK. As an Electrical Design Engineer, you will be responsible for designing and developing innovative products using AutoCAD, while receiving ongoing training and career...


  • Newark on Trent, Nottinghamshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job Overview**Job Summary:**Rise Technical Recruitment Limited is seeking a skilled Transport Administrator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our transportation operations.Key Responsibilities:Coordinate transportation schedules and routes to optimize efficiency and...


  • Newark on Trent, Nottinghamshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job Overview**Job Summary:**Rise Technical Recruitment Limited is seeking a skilled Transport Administrator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our transportation operations.Key Responsibilities:Coordinate transportation schedules and routes to optimize efficiency and...

  • Payroll Officer

    7 days ago


    Newark on Trent, Nottinghamshire, United Kingdom Page Personnel Full time

    Page Personnel is pleased to be supporting their well-established client in their search for a Payroll Officer.This is a 6-month temporary position reporting to the Payroll Manager.The successful Payroll Officer will provide support to the Payroll Manager and the wider team.For the successful Payroll Officer, our client can offer a salary up to £27,000 and...


  • Newark on Trent, Nottinghamshire, United Kingdom Rise Technical Recruitment Full time £35,000 - £40,000

    Position: Graduate Pump Project EngineerSalary: £35,000 - £40,000 + Bonus + Training + Career Advancement + 4.5 Day Work Week + Comprehensive Benefits PackageOverview:Are you a recent graduate or an early-career Pump Engineer seeking to enhance your skills and advance your career within a prestigious global organization?This is a remarkable opportunity to...


  • Newark on Trent, Nottinghamshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary:Rise Technical Recruitment Limited is seeking a highly skilled and experienced Production Line Supervisor to join our team. As a Production Line Supervisor, you will be responsible for leading a team of packers and supporting the Production Supervisors and Managers in the day-to-day running of a busy production line.Key Responsibilities:Manage a...


  • Newark on Trent, Nottinghamshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job DescriptionJob Title: Production Line SupervisorJob Summary:Rise Technical Recruitment Limited is seeking a highly skilled Production Line Supervisor to join our team. As a Production Line Supervisor, you will be responsible for leading a team of packers on a busy production line, ensuring smooth and efficient production, and meeting customer orders.Key...


  • Newark on Trent, Nottinghamshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary:Rise Technical Recruitment Limited is seeking a highly skilled and experienced Production Line Supervisor to join our team. As a Production Line Supervisor, you will be responsible for leading a team of packers and supporting the Production Supervisors and Managers in the day-to-day running of a busy production line.Key Responsibilities:Manage a...


  • Newark on Trent, Nottinghamshire, United Kingdom Virgin Media O2 Full time

    Are you passionate about delivering exceptional customer experiences and resolving complex technical issues? As a Field Service Engineer at Virgin Media O2, you will be responsible for installing, maintaining, and repairing our cutting-edge technology infrastructure. No prior experience is required, as we provide comprehensive training and ongoing mentorship...


  • Newark on Trent, Nottinghamshire, United Kingdom Virgin Media O2 Full time

    Are you passionate about delivering exceptional customer experiences and resolving complex technical issues? As a Field Service Engineer at Virgin Media O2, you will be responsible for installing, maintaining, and repairing our cutting-edge technology infrastructure. No prior experience is required, as we provide comprehensive training and ongoing mentorship...


  • Newark on Trent, Nottinghamshire, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Accommodation Needs OfficerJob Type: Full-time, TemporaryLocation: Newark, NottinghamshireAbout Us: Service Care Solutions Ltd is a leading provider of recruitment services to the social housing sector.Job Summary:We are seeking an experienced and enthusiastic Accommodation Needs Officer to join our team in Newark and Sherwood on a full-time...


  • Newark on Trent, Nottinghamshire, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Accommodation Needs OfficerJob Type: Full-time, TemporaryLocation: Newark, NottinghamshireAbout Us: Service Care Solutions Ltd is a leading provider of recruitment services to the social housing sector.Job Summary:We are seeking an experienced and enthusiastic Accommodation Needs Officer to join our team in Newark and Sherwood on a full-time...


  • Newark on Trent, Nottinghamshire, United Kingdom Vodafone Full time

    Job Title: Service Design Specialist Location: Any UK Hub Location & Hybrid * Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time - hours per week – Mon to Fri *Hybrid At Vodafone UK, we value collaboration and connection among our team members to achieve outstanding results. Our hybrid working model allows...