Technical Service Officer
7 days ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Eden Futures. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff and ensuring the smooth operation of our IT systems.
Main Responsibilities- Provide First-Class Technical Support
- Offer expert technical assistance to staff via phone, email, and in-person
- Respond to and resolve technical issues in a timely and professional manner
- Manage IT Incidents and Requests
- Record, prioritize, and assign IT requests and incidents
- Manage customer expectations and communicate effectively with staff and stakeholders
- Collaborate with IT Team
- Work closely with the IT Support Team Leader and other team members to ensure seamless service delivery
- Participate in IT projects and initiatives to improve service quality and efficiency
- Administer IT Systems
- Manage user accounts, permissions, and access to IT systems
- Configure and maintain IT equipment, software, and infrastructure
- Technical Expertise
- Active Directory and Office 365/Azure user and group administration
- Microsoft Intune implementation and administration
- Word, Excel, PowerPoint, and Outlook
- Excellent Teams and SharePoint administration
- Mobile Device Management with Android and Apple
- Windows 10/11
- Remote desktop
- Print management
- Basic hardware diagnostics/triage
- IT asset management
- Soft Skills
- Excellent customer service skills
- Strong organizational skills and ability to multitask
- Effective communication and interpersonal skills
- ITIL Foundation Certification
- Experience with ITSM Platforms
- Admin Experience in Zoho People, Zoho CRM, Microsoft Dynamics, or similar
- Admin Experience in Radar Healthcare, Nourish Care, or similar
- Cyber Security Certification and Implementation
- Google Workspace Experience for ChromeOS Device Administration
- Experience with Microsoft 'MDT' Tool for Creating and Pushing Out Images to Computers
- Admin Experience in Mobile Iron/Ivanti Neurons
- Admin Experience in PaperCut Hive
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