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Accommodation Needs Specialist
2 months ago
Job Title: Accommodation Needs Officer
Job Type: Full-time, Temporary
Location: Newark, Nottinghamshire
About Us: Service Care Solutions Ltd is a leading provider of recruitment services to the social housing sector.
Job Summary:
We are seeking an experienced and enthusiastic Accommodation Needs Officer to join our team in Newark and Sherwood on a full-time temporary basis. The successful candidate will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to tenants while assisting with the strategic, operational, and managerial responsibility for Landlord Services teams within the Social Housing sector.
Key Responsibilities:
- Assist with the strategic, operational, and managerial responsibility for Landlord Services teams within the Social Housing & Community Safety Directorate.
- Oversee the day-to-day operational activities of Housing Management, ASB, Estate Management, Tenancy Support, Resident Engagement, Independent Living, Rent Collection, and Housing Management systems.
- Cover all aspects of tenancy management, including transfer visits, welcome visits, tenancy changes, tenancy terminations, and enforcement of tenancy conditions.
- Be a first point of contact for tenants and provide excellent customer service.
- Maximise rental income and reduce void costs by prompt termination and re-letting vacant properties.
- Responsibility for managing housing issues and following relevant policies, including safeguarding, welfare concerns, and more.
- Produce reports and statistics when required and maintain accurate, up-to-date, and comprehensive records of action taken.
- Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely.
- Develop working relationships with colleagues and key partners.
- Liaise with external partners, including local authorities and support agencies, and ensure effective service delivery.
Requirements:
- Previous experience in a similar role within Social Housing / property / tenancy management.
- In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness.
- Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner.
- Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines.
- Good working knowledge of statistical analysis and understanding of financial issues.
- Knowledge of the Welfare Benefit system.
