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Service Innovation Consultant
2 months ago
Job Title: Service Design Specialist
Location: Any UK Hub Location & Hybrid *
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time - hours per week – Mon to Fri
*Hybrid
At Vodafone UK, we value collaboration and connection among our team members to achieve outstanding results. Our hybrid working model allows employees to work both remotely and in the office, providing the flexibility and resources necessary for success. We encourage attendance in the office 2-3 days a week, averaging 8 days a month. Our comprehensive home working kit ensures you have everything needed, regardless of your location.
About Us
We are a leading global technology communications firm dedicated to empowering individuals and businesses to remain connected in a digital landscape. Our commitment to innovation, sustainability, and customer loyalty drives us to utilize advanced technology in delivering products and services that enhance communication and improve lives.
At Vodafone UK, diversity is integral to our identity. We take pride in being recognized as a Great Place to Work and are dedicated to fostering inclusion for all, creating a workplace that reflects the communities and customers we serve.
Join our Vodafone UK Networks team, where we are consistently enhancing our network capabilities, connecting millions of individuals and businesses nationwide. Be part of a team that simplifies, automates, and delivers superior connectivity with exceptional speed to our customers.
Role Overview:
As a Service Design Specialist, you will play a crucial role in our innovative approach, making complex troubleshooting processes more accessible. Your primary focus will be on improving our award-winning consumer Broadband Diagnostic application and our leading internal diagnostic toolset.
Your responsibilities will include:
Analyzing user demands and crafting diagnostic assurance flows Influencing team processes to support a user-centered design approach Conveying intricate information across organizational boundaries to foster a shared understanding through stakeholder workshops. Collaboratively generating ideas through sketching, prototyping, and iterative design Designing diagnostic and troubleshooting flows for a development team in a PEGA-based environment. Working efficiently using agile methodologies in complex technical settings Reporting to the Service Design Lead for daily demand management.Key Responsibilities:
Achieving commercial success by engaging with stakeholders and colleagues across various disciplines, while also demonstrating the ability to work independently. Proven ability to make informed decisions using user research and data to enhance services, reduce complexity, and generate innovative ideas. Capacity to critically reflect and pose challenging questions; considering the broader implications while managing details effectively.Ideal Candidate Profile
Solid knowledge and experience in process design within core Telecom operational processes and related systems. Demonstrated experience in areas such as IT business analysis, process modeling and design, IT Service Management, or project coordination. Familiarity with design tools (e.g., Visio, Aris) Strong understanding of the interplay between telecom networks and applications, as well as the customer lifecycle framework. High adaptability and capability to manage multiple tasks under tight deadlines. Experience or exposure to designing workflows within the PEGA platform is advantageous.Preferred Qualifications
Background in the IT/Telecom Industry Certifications in ITIL, Prince2, PMP, Agile, or Business Analysis Enthusiasm for emerging technologies and developments in the telecom sector to better understand customer benefits.