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Receptionist / Admin Assistant

2 months ago

Henley on Thames, Oxfordshire, United Kingdom Retirement Villages Group Full time
Weekend Receptionist / Admin Assistant

Thamesfield Retirement Village, a part of the Retirement Villages Group, is seeking a Weekend Receptionist / Admin Assistant to join their team. This role is perfect for someone who enjoys working in a busy office environment and providing excellent customer service.

Key Responsibilities:

  • Welcome and greet visitors, guests, and residents in a friendly and professional manner.
  • Ensure all guests and visitors sign-in as appropriate.
  • Answer incoming telephone calls and resident calls, forward and take messages as necessary.
  • Sort and distribute post daily, managing and processing mail for Village Management and residents.
  • Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure high standards are maintained.
  • Handle appointments for residents and family members, including restaurant bookings, hairdresser appointments, and taxi arrangements.
  • Co-ordinate the weekly online shopping service for residents, collecting shopping lists and arranging internal deliveries.
  • Maintain the resident Purchase Log and process payments using the electronic POS system.
  • Support in keeping all resident files up to date.
  • Triage requests from residents, suppliers, and staff.
  • Support in Resident Move in and Out procedures.

Requirements:

  • Enthusiastic and proactive individual with excellent communication skills.
  • Previous administration experience, with strong numerical skills and a confident telephone manner.
  • Good team player with a positive attitude.
  • High level of attention to detail.
  • Highly organized with strong Excel knowledge.

We are looking for someone who is passionate about providing excellent customer service and is able to work effectively in a busy office environment. If you are a motivated and organized individual with a positive attitude, we would love to hear from you.