Administrative Support Assistant

3 weeks ago

Henley on Thames, Oxfordshire, United Kingdom Retirement Villages Group Full time

Thamesfield Retirement Village, a part of the Retirement Villages Group, is seeking a skilled Receptionist / Admin Assistant to join their team on a Monday to Friday, 9am to 2:30pm schedule.

The ideal candidate will be the primary point of contact for residents, visitors, and stakeholders, providing exceptional customer service and creating a positive impression of the village. They will work closely with the Village Management to ensure administrative tasks are completed efficiently and effectively.

Key Responsibilities:

  • Welcome and greet visitors, guests, and residents
  • Ensure all guests and visitors sign-in as appropriate
  • Answer incoming telephone calls and resident calls, forward and take messages as necessary
  • Sort and distribute post daily, managing and processing mail for Village Management and residents
  • Maintain the general tidiness of the reception area, collaborating with the housekeeping team to ensure high standards are met
  • Handle appointments for residents and family members (Restaurant, hairdresser, chiropody, Taxis, etc.)
  • Coordinate the weekly online shopping service for residents, collecting shopping lists and arranging internal deliveries
  • Maintain the resident Purchase Log and process payments using the electronic POS for newspaper, shopping, laundry, maintenance, hairdressing, etc.
  • Support in keeping all resident files up to date
  • Triage requests from residents, suppliers, and staff
  • Assist in Resident Move in and Out procedures
  • Promote and update residents on hospitality activities and events

Requirements:

  • Enthusiastic, proactive, and personable individual with a positive attitude
  • Previous administration experience, strong numeracy skills, and confident telephone manner with excellent communication skills
  • Good team player with a high level of attention to detail
  • Highly organized with strong Excel knowledge

If you are interested in this opportunity, please apply below. We look forward to hearing from you.

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