Receptionist / Admin Assistant

3 months ago

HenleyonThames, United Kingdom Retirement Villages Group Full time

Thamesfield Retirement Village, based in Henley on Thames is on the lookout for a weekend Receptionist / Admin Assistant to work 6 hours each day on Saturdays and Sundays 9am – 3pm. – Weekend Work

The successful candidate will be the main point of contact for residents and visitors, and will be responsible for creating a positive and long lasting impression of Retirement Villages. They will provide excellent customer service for all stakeholders, while also supporting the Village Management with administrative and housekeeping tasks.

Key Responsibilities:

  • Welcome and Greet – visitors, guests and residents
  • Ensure all guests and visitors sign-in as appropriate
  • Answer incoming telephone calls and resident calls, forward and take messages as appropriate
  • Sort and Distribute post daily: manage and process the posts for Village Management and residents
  • Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained
  • Handle appointments for residents and family members (Restaurant, hairdresser, chiropody, Taxis etc.)
  • Co-ordinate the weekly online shopping service for residents, including collecting shopping lists from residents and arranging internal deliveries.
  • Maintain the resident Purchase Log and take payments using the electronic POS – to include newspaper, shopping, laundry, maintenance, hairdressing etc
  • Support in keeping all resident files up to date
  • Triage requests from residents, suppliers and staff
  • Support in Resident Move in and Out procedures.
  • Promote and update residents in all hospitality activities and events.

What we are looking for:

  • Enthusiastic, proactive and personable individual who enjoys working as part of a busy office environment.
  • Previous administration experience, strong numerically and have a confident telephone manner with good communication skills, both written and verbal.
  • Good team player with a positive attitude
  • High level of attention to detail
  • Highly organised
  • Strong Excel knowledge

If this sounds like something you are interested please apply below We look forward to hearing from you.

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