Tickets Specialist

2 weeks ago

London, Greater London, United Kingdom Ten Group Full time

We are looking for customer-focused hospitality superstars with a passion for music, concerts and live events in general to join us on a
temporary basis between September - December, with the possibility to go permanent.

If you love going to concerts, enjoy the buzz of ticket on-sales and can talk about music with enthusiasm, we'd love to hear from you

MAIN AREA OF RESPONSIBILITY

  • Management of members' requests
  • Administration
  • Member Satisfaction

Requirements:

Minimum Requirements

  • In possession of valid work authorization for the United Kingdom
  • Must have a working knowledge of booking concert tickets
  • Experience of booking tickets to live events, ability to conduct research for ticket recommendations
  • Excellent verbal and written English (other European language is a plus)
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Exceptional customer service and hospitality skills, passion for delighting customers
  • Hospitality, concierge or box office experience is desirable
  • Passionate about engaging with members
  • Administration
and planning

  • Computer literacy
  • Word, Excel, PowerPoint, Outlook

Desirable:

  • Experience in negotiating with suppliers and members
  • Experience in closing/converting bookings
  • Knowledge of ticket booking systems
  • Knowledge of working with and explaining terms of conditions related to tickets

Flexibility to work shifts:

  • Ability to start employment in September 202
  • Mon-Fri with weekend day every fortnight and 2 late shifts a week or Tues-Sat with 1 late shift a week (all core shifts start between 810 am)

Competencies

  • Strong planning and organizational skills
  • Proven ability to adapt to changing priorities
  • Results orientation
  • Member focus
  • Adaptability
  • Teamwork
  • Initiative and Proactivity
  • Attention to detail/accuracy
  • Positive Outlook and Self-Confidence

Benefits

_ Rewards designed around you:
_
-
Fixed Term Contract (September
  • December), parttime (minimum 20 hrs per week) or fulltime (40 hrs per week)
  • A
    competitive salary depending on experience.
-
Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.

(
Please note initial period will be Office bound):

-
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
-
Extra Rewards. Lucrative Ten Loyalty Rewards program.
-
Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would

  • Be part of our
    global, dynamic, and inclusive Team, with diversity at its core.
-
Genuine career opportunities within a dynamic and international company.

Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.


Ten is a leading global lifestyle management business with presence in over 22 offices globally and more than 1200 employees.

We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services.

We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.


We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.

Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.


As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video here.

Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN.

All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

- "Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."_

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