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Salesforce Specialist

3 months ago

London, Greater London, United Kingdom Clear Channel UK Full time

About Us
Clear Channel Europe is one of the biggest names in out-of-home advertising.


We use technology to make sure our customers get the best possible experience, and we're committed to our vision of creating the future of media.

As a tech team we enable that vision by being fast, flexible, innovative, and reliable.


We're scaling up our salesforce team and we're on the lookout for a Salesforce Specialist to help us stay ahead of the game and keep delivering for our clients.


About the role


We're rolling out Salesforce across our European BUs, we are looking for a Salesforce Specialist that will work with a team of Salesforce Architects and Developers.


As the Salesforce Specialist you'll take be a trusted advisor to the business stakeholders and help support the team in configuration and development works that match requirements and are built into successful solutions.


Key Objectives

  • Carrying out configuration works: hit the ground running, getting involved in Salesforce CRM implementation development works with colleagues, having user stories assigned to them and completing those same user stories successfully (including documentation production, where applicable);
  • Providing support to end users: being a point of escalation for resolution of support tickets and helping resolve BAU issues captured in the tickets submitted.
  • Providing support to the business during Hypercare: being one of the first points of contact for support issues raised by the business in the immediate post golive period of hypercare;
  • Delivering training to end users: helping onboard the business on to the new Salesforce platform, providing online and/or inperson classroom training sessions to our end users.

What we're looking for

  • Salesforce certification Administrator or Sales Cloud Consultant
  • Proven experience in Salesforce implementations, particularly in fastmoving consumer goods industry or similar.
  • Strong knowledge of CRM software quality assurance best practices and methodologies.
  • Full lifecycle development in a panEuropean enterprise development environment.
  • Experience working in an agile environment and implementing processes for agile development and service delivery such as ITIL, Lean and similar framework

What's in it for you?
Our people are bonded by a humility and commitment to challenge the status quo.

We offer a great team to be a part of, a home for your individuality, as well as a place to bring fresh ideas and to grow and develop.

We have a fun and informal culture while also being a future-facing business that wants to make a difference. So, Bring you. Shape us.

  • Base salary of £50,000 to £65,000 plus participation in an annual company bonus scheme
  • 32 days paid holiday (including BH)
  • Hybrid working
  • Company Pension Scheme and Life Insurance (contribution up to 8%)
  • Access to cycle to work scheme, season ticket loans and a whole host of discounts across 100s of retailers
  • Access to Simple Health Cash Plan
  • At Clear Channel we believe in fairness and as an equal opportunities employer we work hard to foster an inclusive environment, a place you can truly be yourself and be treated fairly. We focus purely on skills and behaviours so if you'd like the opportunity to help us create the future of media, out of home, we'd like to hear from you._