Direct Sales Agent

2 weeks ago


London, Greater London, United Kingdom Attraction Tickets Ltd Full time

Title:
Direct Sales Agent

Positions available:
Two

Department:
Direct Sales

Reports to:
Direct Sales Manager

Location:
London (Brixton) hybrid or homeworking

Salary range:
Dependent on experience - OTE circ. £30k + London weighting if applicable

Benefits: 24 Days holiday, 5% Contributory pension scheme, subsidised health cash plan

About the role

Main Activities

  • Work to a number of preagreed sales targets including maximising revenue and margin
  • Take ownership of your quotes and follow these up within 7 days
  • Follow up any online bookings with a 'failed payment' status to try and secure the sale
  • Upsell additional attractions and experiences at every opportunity, and share your own travel experiences and product knowledge to increase booking confidence and conversion
  • Outbound call our consumers to explore more upsell opportunities as well as contact all brochure orders for a follow up service.
  • Gain specialist product knowledge by thoroughly reading our product descriptions online, attending fam trips and supplier training sessions
  • Continually improve on your detailed knowledge of our products and destinations, including the various fulfilment methods used and the rules around selling hotel packages
  • Gain a solid understanding of the company Terms and Conditions to help customers with queries and protect ATD as a business
  • Help us to develop and enhance our sales processes by sharing best practice and contributing to continual improvements
  • Conduct outbound sales calls as required to promote key messages, offers and product updates to support agreed sales activity and targets
  • Keep accurate records of discussion or correspondence with Customers
  • Work with After Sales, Product, Dispatch, Marketing and Operations to help raise awareness of any issues to enable us to improve processes, content and communication with customers
  • Add Happiness in everything you do

Skills, personal attributes and experience

  • As a sales representative, you are a personable communicator who clearly and persuasively describes products and services to customers to encourage sales transactions
  • Excellent written skills, with a strong appreciation for how important punctuation and grammar is when you are communicating with our customers in real time.
  • Good attention to detail
  • Calm and decisive under pressure
  • Resourceful
  • Trustworthy
  • Great time management
  • Highly organised
  • Team Player
  • Enjoys cake, parties, travelling and having fun

About Us


We are passionate about service and our success is based on being the best in our sector in everything we do.

We are an exciting, privately owned, financially secure and entrepreneurial company with ambitious plans for 2024 and beyond.

Salary:
From £30,000.00 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Flexitime
  • Health & wellbeing programme
  • Life insurance
  • Paid volunteer time
  • Profit sharing
  • Referral programme
  • Sabbatical
  • Sick pay

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Commission pay

Work authorisation:

  • United Kingdom (required)

Work Location:
Hybrid remote in London

Reference ID:
Direct Sales Agent

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