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Dealer Oversight Agent

3 months ago

Cardiff, Cardiff, United Kingdom Admiral Full time

Closing date

03/07/2024

About Admiral Money and the Motor Finance Team
Admiral Money is an exciting division of Admiral Group.

We have the freedom and innovation of a small start up with the security of a large parent company, Admiral.


We have a plan to enhance, simplify and drive innovation through the Motor Finance industry and are putting together a first-class team to bring our ambitious proposition and strategy to market.

Our Onboarding and Oversight team will enable we are onboarding top class dealers into the Admiral dealer network.

The Role


As a Dealer Oversight Agent, you will be an integral part of the Motor Finance operation, which is a new department specifically created to perform regulatory checks, oversee dealer performance, compliance and operational conduct ensuring that we build and maintain relationships with dealers who embody our admiral values, delivering positive customer outcomes.


This role will require you to build strong internal relationships with other key teams within the function, working together to proactively communicate with dealers where we have identified areas of improvement, mitigating risk of poor customer outcomes.


As an Oversight Agent you feed into the onboarding and oversight lead, supporting the development of the oversight framework and ensure its adherence to FLA dealer oversight guidelines.

You will be encouraged to identify and investigate potential risks, completing root cause analysis on key performance indicators to establish if intervention is required.


Key Responsibilities

Due diligence and oversight of dealer network

  • Marking dealer due diligence questionnaire and collating evidence from multiple sources to verify we are onboarding exceptional calibre of dealers into the Admiral network.
  • Creating and maintaining dealer records within our dealer management systems
  • Undertake regular oversight to proactively provide due diligence to the dealer network.
  • Assess relevant reporting and deep diving into areas of concern.
  • Provide feedback to management and departments identifying any development or training needs based on findings during oversight checks.
  • To maintain a strong understanding of applicable regulation and legislation in relation to the role and the industry, as the regulatory landscape evolves.

Sharing Best Practice

  • As this role is based in a new and growing team, you will be responsible for ensuring that best practise and expertise is shared across the operational teams, and to wider business areas where appropriate.
  • Previous experience in the motor finance industry, with a strong appetite for providing great customer outcomes.
  • Sound analytical skillset.
  • Identifying trends with a curious and inquisitive approach
  • Knowledge of FCA guidelines of dealer oversight preferable but not essential
  • You have effective communication skills combined with the ability to communicate clearly to all staff members.
  • You have strong literacy and numerical skills.
  • You are willing to be developed, coached, and to take on board feedback.
  • You embrace working in a demanding environment and are highly motivated.
  • You are used to working to deadlines and meeting high quality standards.
  • You are proactive, organised, and able to manage your time effectively and take initiative.
  • You have a positive work ethic and have a cando attitude when supporting business in change.
  • You are willing to share your ideas and contribute to the business.
  • Experience/good knowledge of the following would be advantageous:
  • Analysing credit reference agency reports
  • FLA oversight guidelines

Please note:
this is a hybrid role based in our Cardiff office 1 -2 days a week.

Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first.

We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.


All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays).

You also have the option to buy or sell up to five days of annual leave in addition to your allocation.


Our Commitment to You
All qualified applicants will receive equal consideration.

LI-IM1 #LI-Money