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Digital Support Apprentice
3 months ago
Employer description:
Mukhtar & Co are a human rights firm specialising in immigration, asylum and mental health.
As part of the team at Mukhtar & Co, you will be valued and supported to excel in your career.
Based in their offices in Glasgow city centre, this role presents an excellent opportunity for the right person join a growing business that is making a genuine difference to support the rights of those most vulnerable in society.
You will be working alongside a team who will support your learning and help you make the best start to your career.
You will receive hands-on experience in multiple areas of our organisation from registering invoices through LawWare to understanding and extracting relevant information from legal documents.
In turn, you will grow and develop your skills in a way that will allow you to progress in your career and take on greater responsibility in the future
.
Responsibilities:
- You will become a system expert of LawWare (a case management system) that allows you to store client information. Information must be kept uptodate as you will pass this information over to your colleagues when collaborating about client cases
- You will also use LawWare to raise invoices. After this, you will then track what invoices you raise on Microsoft Excel to manage outgoing and incoming finances
- Provide a summary report of payments from various parties via Microsoft Excel
- You will become confident using the Scottish Legal Aid Board portal where you will upload files on client accounts as well as logging value of the service provided
- Act as first point of contact for clients where you will resolve their queries where necessary both via telephone and Microsoft Outlook. You will log information onto their case on LawWare
Desirable skills:
- Good understanding of Microsoft Office (Word, Excel & Outlook)
- Good organisational skills
- Strong attention to detail
- Enthusiastic and positive attitude
- Willingness to learn
- Team player
Benefits:
- Access to pension scheme
- Supportive working environment
Salary:
£16,000 per annum
Working hours:
Monday to Friday, 9am - 5pm
Future prospects:
Opportunity for permanent role upon completion of your apprenticeship.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.
They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do.
They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
