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Digital Systems Assistant

2 months ago

Glasgow, Glasgow City, United Kingdom QA Full time
Job Title: Digital Systems Apprentice

We are seeking a highly motivated and detail-oriented individual to join our team as a Digital Systems Apprentice. As a key member of our digital support team, you will play a crucial role in enhancing our online presence, engaging our audience, and driving traffic to our digital platforms.

Responsibilities:
  • Provide first-level digital support to staff and clients, working collaboratively across our network to resolve issues and process requests.
  • Become an expert user of Nevis, Excel, and Sharepoint, with advanced access to reconcile queries, generate reports, and provide information requests.
  • Work closely with our teams to ensure all staff and clients have a clear understanding of specific features and how to use them for record keeping, finance requirements, and supplier/client support.
  • Contribute to reporting for incoming client files, preparing relevant documentation, generating client-specific reports, and invoicing using Microsoft Office and Sharepoint.
  • Develop into a super user in Nevis, leading to an expert level of knowledge that will be shared with other end-users across the organization.
Requirements:
  • Good foundation knowledge of Microsoft Office Suite.
  • High standard of processing and numeracy.
  • Strong keyboard skills.
  • Excellent communicator at all levels.
  • Good team player.
  • Previous work experience providing customer service.
Benefits:
  • Competitive salary: £12,480 per annum for under 18s, £16,770 per annum for 18 and 19 year olds.
  • 29 days holiday, increasing by a day each year up to a total of 35 days.
  • Discounted travel.
  • Refer a friend scheme – opportunity to get an extra £750 to work within the company.
Future Prospects:

Potential for a permanent role to be offered at the end of the 12-month apprenticeship, depending on the position of the department and the attitude of the candidate.

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.