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Digital Support Assistant

2 months ago

Glasgow, Glasgow City, United Kingdom QA Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Digital Support Apprentice. As a key member of our office team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Act as the first point of contact for customers, providing updates on jobs and assigning tasks to engineers
  • Develop expertise in JobLogic, a service management software, to align engineers with customer requests and send invoices
  • Master SharpSpring, a CRM system, to store customer data and send updates
  • Order materials for jobs using various platforms
  • Manage individual diaries using MS Outlook
  • Post regular social media updates for We Love Your Projects
Requirements
  • Eager to learn and take on new challenges
  • Organized and able to prioritize tasks effectively
  • Excellent communication skills, both verbal and written
Company Benefits
  • Performance bonus reviews
  • Opportunity for career growth and development
  • Supportive working environment
Future Prospects

As a QA apprentice, you will have the opportunity to secure permanent employment after completing your apprenticeship, with a 90% success rate compared to the national average.

This vocational apprenticeship is designed to support your specific job role and provide you with the skills and knowledge needed to succeed in your position. You will be fully supported by your dedicated QA skills coach and mentor, who will help you develop your skills and pass your assessments.