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Digital Support Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom QA Full time

Moving Estate Agents is a leading estate agency firm in Glasgow with a strong reputation for delivering exceptional results.

We are seeking a highly skilled Digital Support Apprentice to join our team and play a crucial role in the smooth operation of our office.

Main Responsibilities:

  • Develop expertise in our CRM system, Alto, to manage client information, notes, and property preferences.
  • Respond to voicemails and ensure timely call-backs to clients.
  • Monitor and respond to emails in the Reception inbox, addressing inquiries efficiently.
  • Make viewing feedback calls to clients and update vendors on appointment outcomes.
  • Handle day-to-day inquiries professionally and provide excellent customer service.
  • Collaborate with the entire office team, including estate agents, directors, finance, and legal departments.
  • Utilize Excel to support tracking of business performance.

About Us:

We are a dynamic and forward-thinking estate agency firm committed to delivering outstanding results for our clients. Our team is highly skilled and experienced, with a combined 100 years of expertise in the property industry.

What We Offer:

We offer a competitive salary, excellent training and development opportunities, and a dynamic and supportive work environment.