Family Information Service Delivery Officer

2 weeks ago

Coventry, Coventry, United Kingdom Coventry City Council Full time
About the team we are recruiting to
The role of the Early Years' Service is to:

  • Lead and facilitate strategic development for Early Years across the City, working with a range of partners
  • Raise educational standards and quality in private, voluntary, and independent (PVI) childcare provision and Schools, for children aged birth to 5 years
  • Provide market management to secure sufficient registered childcare and education places
  • Secure and fund early years provision which is free of charge to parents
  • Provide advice and guidance to extended childcare provision for children beyond the age of 5 years.
  • It is also the role of the team to provide childcare related advice to parents and carers. Early years officers liaise with PVI providers, schools, parents/carers, and other external agencies to achieve the best outcomes for young children.


We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

What is the job role?
This post is 37 hours per week - Monday to Friday


We are seeking to appoint a motivated and enthusiastic individual to join the Sufficiency, Business and Funding team within the Early Years' Service.


The purpose of this role is:

  • Provide high-quality information and advice about childcare and related matters to parents, carers, students, employers, childcare providers, and professionals.
  • To ensure that all information that is held at the Family Information Service is accurate, up to date, of quality and is fully compliant with the Data Protection requirements and legislation e.g., GDPR and Freedom of Information.
  • To support to the Family Information Service (FIS) contribution to the Childcare sufficiency agenda and statutory duties for information by collecting data.


You will work under the direction of the FIS and Data Manager to ensure files and directories in the database are updated, accurate and reviewed regularly.

You will be the key person responsible for dealing with childcare enquires/supporting with accessing early education entitlements and providing brokerage support to families to enable them to work/access training.


A key element of the post is community-based activities: attending events, visiting local groups, and engaging with key partners to ensure that information is disseminated effectively: therefore, the post will entail weekly outreach, office time and home working.


This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?


You will have excellent communication skills for contacting childcare providers on a regular basis to collect information and updates that will feed into the maintenance of an accurate database of childcare provision and activities for children from birth - 20, including information such as vacancies and costs.


Experience of delivering information to a variety of audiences and will be confident representing the early years' service at events across Coventry.


They will be required to gather data to assist in managing the childcare market under the Local Authority's sufficiency duty by liaising with partners around current provision, gaps, and demand.


Key Requirements

  • A relevant Level 3 childcare qualification or work experience in a child related field that demonstrates the skills and abilities required to perform the tasks of the post.
  • Level 3 NVQ or above in Advice and Guidance or Customer Service or relevant work experience that demonstrates the skills and abilities required to perform the tasks of the post.
  • Relevant ICT qualification and skills sufficient to develop systems and analyse data.


The post would suit an individual with prior experience of working within the childcare sector who is able to communicate effectively, both written and verbally, at all levels.

Has the ability to present a positive, practical, and creative approach to the use of ICT including social media

  • Knowledge and understanding of the Childcare Act 2006 and 2016, Data Protection Act and Freedom of Information Act.
  • The range and diversity of childcare provision and services for families.
  • Good planning, time management, organisational skills and can work to deadlines.
  • High level of confidence sourcing information online and updating and creating databases and spreadsheets.

We can offer:

  • Friendly, supportive, and highly motivated staff
  • A strong commitment to raising standards
  • Excellent opportunities to build experience working across the remit of early years education
  • Describe what attracts you to this role and how your experience relates to the opportunities and challenges presented by this post.
  • Outline your experience and detail how you meet the person specification, with clear evidence of your i

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