Transactional Services Officer

2 weeks ago


Coventry, Coventry, United Kingdom Cafcass Full time

We are recruiting for the role of
Transactional Serices Officer in our Post Exceptions Team covering the
Coventry.**
We are currently recruiting for a fixed term position until the 31st August 2023.


We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.


This role is part of a team based from our office
in the
National Business Centre in Coventry, **with a mix of working from home and in the office, you will need to be able to travel into the office on certain days.


We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.


Let us tell you a bit more about the role


As an Transactional Services Officer you will provide a strong supportive backbone to the organisation by the delivery of highly effective and efficient transactional services which facilitates innovation and expertly transforms a range of inputs into high quality outputs to equip front-line staff with the resources to champion the best interests of children involved in family proceedings.

Joining our Post Exceptions Team, you will help to support the smooth running of our services including some of the below tasks:

  • Answering any queries regarding post received or how it has been handled
  • queries can vary from the call centre, any Cafcass staff, the courts, LA and police authorities
  • Validating documents and uploading them to the correct case files and to alert the correct team for them to action
  • Reviewing court orders for closed cases, checking if work for Cafcass is required
  • Processing any returned post received back from the address or royal mail, and investigating why the post has been returned, alerting the appropriate people

and what we're looking for.

  • Able to plan and complete work to agreed timescales, prioritising appropriately
  • Resilient and able to adapt to a changing environment
  • Excellent attention to detail
  • Good written and verbal communication skills
  • Comprehensive knowledge of Microsoft packages
  • The ability to work independently and contribute to the team effectively

Next steps / timelines

Closing date:

  • 4th June 2023

Final Interview:
13th June 2023

We understand that starting a new role is a big decision, and you may require further information before applying.

You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.


If you wish to speak with a member of the team for more specific information you can contact our HR Resourcing team, providing your contact information and best times / methods to get hold of you.

**We look forward to hearing from you.
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