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Estates Services Officer
3 months ago
Salary:
Up to £26,950***
Location:Coventry but will work in Birmingham/Hereford/Worcester***
Basis:Full Time
Work pattern:37 hours over a 7-day week, working any 5 from 7 days (Monday to Sunday), in line with a rota pattern between the hours of 7am to 7pm
Type:
Permanent
We are brave, we are ambitious, we are honest, and we are Citizen
We are seeking Estate Service Officers to join our estate teams based in Coventry working across Coventry, Birmingham, and Worcester.
In this role, you will be responsible for the appearance, cleanliness, and operational effectiveness of the internal and external communal parts of Citizen blocks and Estates which we own.
In housing you can make a real difference, the role of Estates Services officer will involve:
- Being responsible for all equipment and ensure it is kept in a clean condition and good working order. Undertake daily maintenance including minor repairs and ensuring safe use and storage of all equipment.
- Ensuring vehicles are driven, cleaned, maintained, and parked in a responsible manner thereby fully complying with all applicable and relevant legislation. Logbooks are completed daily. Any change to driver validity is reported to human resources and line management.
- Transporting and disposing of all collected items within current legislative guidelines and in line with company contracts and procedures. No items are to be given or sold to or left for any unauthorized party or scrap dealer.
- Operating mechanical handheld machinery in a correct safe manner in line with risk assessments for that particular machine where required to undertake training.
- Removing any abandoned items from voids, including loft spaces and undertake
- Moving abandoned goods / furniture to storage as directed by Estates services and Neighbourhoods.
- Carrying out gardening and horticultural duties as requested and ensure all work is carried out to a good standard.
- Mechanically cleaning bins of all sizes.
- Completing requests for removal of items under the process.
- All work to be undertaken in line with our policies and procedures, including Health and Safety, Customer Involvement, Equality and Diversity and Safeguarding
- Undertaking any other duties commensurate with this post as reasonably requested by the line managers
As an Estates services officer we need you to have:
- Experience in bulk and household waste removal including clearing and removal of goods from void properties.
- Experience in garden clearances, garden cutbacks, shed and garage clearances and bin chute clearing, gutter clears.
- Experience of operating standard tools and equipment
- Knowledge and understanding of Road traffic laws and regulations.
- Experience of working in a team
- Completion of paperwork relating to daily work
- Basic Health and Safety knowledge in an estates and services environment including the use of equipment.
- Experience of dealing with customers and commitment to delivering a high level of customer satisfaction
- Be able to work to and meet varying deadlines.
- Be able to work in unpleasant conditions.
- Be able to undertake physical activities including lifting of heavy items.
- Driving Licence is essential.
Our people are everything and we offer:
- Opportunities for salary progression, which is directly linked to performance reviews.
- Vehicle provided for work use.
- Annual leave starts at 25 days per year, increasing with length of service.
- Enhanced family leave
Company Pension
- Citizen matches up to 10%
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling.
- Medicash scheme which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
- Organisational Sick Pay (benefit increases with length of service)
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen's Wellbeing platform
- Employee Excellence Awards (winners receive extra days annual leave that year)
- Occupational Health
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave
Here at Citizen, our purpose is to provide homes that are a foundation for life.
With over fifty years of experience, we have grown to be one of the UK's most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
