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Senior Client Insight Consultant CSM
4 months ago
- Act as strategic partners to our clients
- Being an innovation agent. Drive change for faster reaction to changing market requirement.
- Being an expert in your market (industry, products, channels etc.)
- Onboard clients on gfknewron platform
- Drive adoption (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client
- Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant)
- Develop fact-based answers to complex key business questions
- Become a market expert in one or more categories / industry segments
- Deliver insightful presentations and actionable recommendations to our clients
- Coordinate client services cross countries and categories (whenever relevant)
- Identify leads for cross sell and upsell opportunities with the client
- Help improve renewal rate by demonstrating clear business outcome and value
- Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
- Collaborate with account management at the pre-sales and renewal stages
- Collaborate with other business unit teams to identify opportunities for strategic assignments
- Coordinate internal client services nationally (for all) and internationally (optional)
- Run final quality checks for the GfK seal of quality (wherever relevant)
- Validate / conduct QC to guarantee GfK seal of quality (wherever relevant)
- Bachelor ́s/ Master ́s degree in Business Administration, or equivalent experience
- Strong business understanding in durable consumer goods markets and related Retail
- Interest for product categories and markets
- Ideally experience in consulting, market research, product management of durables or equivalent business units
- Excellent (country language) and very good English language skills
- Strong presentation and communication skills, client-centric approach
- Proactive and consistent engagement with multi-disciplined teams
- Co-ordination and decision making of how to achieve client outcomes and organisation goals
- Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences
- Passion, dedication, and commitment
- Creativity and the ability to address real-world business problems analytically
- Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude
- Local benefits listed below
- Interest free season ticket travel loan
- Discount Gym Membership via 'Gympass'
- Eye care scheme
- Comprehensive Employee Assistance Program
- Fantastic training and development opportunities - our inhouse training team hosts a wide range of internal and external courses
Keywords : London jobs
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