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Senior Account Director

2 months ago

London, Greater London, United Kingdom Csm Full time
{"Role Overview As a Senior Account Director at CSM, you will be responsible for leading the account teams globally to deliver exceptional client service. You will develop strong relationships with account leads and key rights holders, providing strategic guidance and insight to ensure brand and business objectives are met. Key Responsibilities * Lead the account teams globally to deliver first-class client service * Develop strong relationships with account leads and key rights holders * Provide strategic guidance and insight to ensure brand and business objectives are met * Maintain overall responsibility of sponsorship performance and ultimate client accountability * Responsible for all elements of programme execution, budget planning and tracking, and client success * Lead the strategic development of all contracted assets in close partnership with the Associate Director and internal account team * Investigate, analyse and develop solutions to client problems * Act as a trusted advisor to clients throughout their relationships * Work to retain and develop client accounts within CSM Brands * Travel to Series tournaments with the HSBC Rugby lead Leading & Developing Others * Foster an environment of open communication, collaboration and teamwork * Encourage on-going learning and development of team * Conduct timely and beneficial performance reviews with direct reports * Collaborate across the leadership of other business units within CSM to continue to deliver best-in-class client servicing, Account Management processes and training & development opportunities Requirements * Extensive experience in a similar position with a proven track record of success across Account Management, Brand Planning and Brand Activation * Prior agency experience including past success in managing brands that invest substantial budgets in partnerships, ideally at a global level * Acumen to look at business performance and drive incremental account growth * Understanding of brands, rights holders and competitor agencies * Strong understanding of financial processes, including both forecasting and reporting * Full comprehension and ownership of agency-client dynamic * Strong interpersonal skills, demonstrated empathy and commitment to success, along with a proven ability to manage expectations * Confident, articulate, passionate individual with the ability to work both independently and collaboratively as well as ability to listen * Strong project management style that can own and lead the client relationship and create the right team structure and environment to deliver proactively and beyond the client expectations * Not afraid to challenge/question the strategic direction to ensure the client objectives are achieved What We Offer * A rich internal culture where curiosity is rewarded * Multiple learning and development programs throughout the world * A fast-paced, exciting and rewarding work environment * A commitment to serving our clients, colleagues and community with exceptional insight, influence and creativity * A positive and lasting impact on the industry Equal Opportunities CSM is an equal opportunities employer and welcomes applications from all qualified candidates. We do not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.