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Orthotics Clerk, Band 3

3 months ago

Gloucester, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time
Orthotics Clerk (Permanent position, 24 hours a week)


We are looking for an Orthotics Clerk who will be responsible for booking, cancelling or changing appointments for patients on Trak.

Ensuring clinics are fully utilised. Compiling and sending letters informing patients who have been recently referred to the Orthotic department.

Ensuring patients are booked within clinical and Trust waiting time targets and that Patient access policies and procedures and booking rules are adhered to.


You will be responsible for preparing Orthotic records for new patient referrals and to prepare patient notes for daily Orthotic clinics.

To greet patients arriving for appointments or collecting supplies. Record clinic outcomes on Trac. Provide support to the Orthotist with general administration duties.

Share responsibility for the procurement of goods for the Orthotic service, using P2P to order, code, receipt and process invoices.

Promptly process orders for orthoses and receipt goods arriving in the department. Be responsible for receiving, labelling, packaging and sending goods from patients for repairs/alterations. Arranging patient collection or delivery to community hospitals, GP surgeries as required.


Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK.

We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Use of Visual Display Unit (VDU) on a daily basis

Visits to various locations throughout the hospital site.

Being available on a daily basis to talk with staff about sensitive and confidential matters usually without any notice.


The post holder is required to use their own initiative to analyse, make decisions and implement, monitor and evaluate effectiveness of the areas they manage to ensure the best outcomes for excellent service delivery.

An autonomous working condition - Line Manager is available for advice and support and will supervise the work being carried out.

Deal with aggressive verbal and written communications from people within the Trust.