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Patient Services Co-ordinator
3 months ago
JOB PURPOSE To ensure the provision of an efficient and effective administration service to support the delivery of clinical services to patients.
The post holder will provide a high quality service in line with Trust policies and standards and will be required to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues.
JOB DIMENSIONS The postholder will provide managerial support to administrative and clerical staff on relevant sites within the Trust.You will be responsible for the day to day operational management of patient administration and access services for the Trauma and Related Services Clinical Service Unit (CSU).
You will ensure the provision of a highly effective patient administration service within the CSU by reviewing working practices to ensure the effective running of the department and effective communication structures are implemented.
In addition you will ensure that appropriate systems are in place to enable the CSU to achieve patient delivery targets and that the processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.
You will also provide support and advice on patient administration/delivery related issues to core members of the clinical and administrative management team.
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY STAFF MANAGEMENT Provide leadership, management and supervision to the patient administration team within the CSU.
Establish robust communication systems with all staff, ensuring that supervisory staff conduct regular, effective team meetings. Lead the recruitment and selection of patient administration staff within the CSU. Ensure systems are in place for induction and orientation of new staff. Undertake staff appraisals and compile personal development plans in accordance with trust policy.Provide support for staff in undertaking continuing personal development opportunities. Implement Trust Attendance Management policy and maintain records for all staff. Manage staff annual leave, sickness absence, capability and staff grievances with support as required.
Ensure that all members of staff work co-operatively with staff within and outside the CSU to ensure delivery of a high quality service.
Take a lead role in reviewing and implementing new systems to ensure that both the clerical team and medical secretariat function effectively and within delegated budgets.
Ensure that both an effective working relationship and good communication is maintained between all grades of staff, promoting positive morale within the team through mutual co-operation.
Establish and maintain effective training plans to ensure that staff follow correct policy and procedure and respond to developments in the service.
Ensure that staff are able to use electronic patient administration systems, providing support where appropriate.
Develop effective relations with peers, working in co-operation and contributing to cover arrangements for annual leave, sickness and other absence.
CORE BEHAVIOURS & SKILLS You will be an enthusiastic member of the team, with the ability to act flexibly to meet the evolving needs of the CSU.
You will be committed to establishing consistent systems and processes to support and improve patient pathway.You will be have an open, supportive working relationship with the staff in your team to encourage professional development and to meet the objectives of the CSU.
You are expected to be honest, fair and consistent in your approach and to accept responsibility for ones own achievements, acts and omissions.
You will promote, support and work towards the delivery and achievement of the Trusts and departments objectives. You will maintain and improve quality of service in your service and across the CSU. You will maintain a business-like appearance. Demonstrate commitment to your own and your teams personal & professional development as agreed with their line manager.
