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Customer Support Administrator

3 months ago

Banbury, Oxfordshire, United Kingdom Plus One Full time

Main Responsibilities

  • Raise quotations and process orders for clients.
  • Manage and arrange the Service Engineers job timetable, by location and customer demand.
  • Responsible for organising UK and overseas Service visits; booking fights, hotels, parking, hire car, transfers etc
  • Manage the internal filing system.
  • Manage the creation and upkeep of all internal training manuals.
  • Dealing with customer complaints and escalating where required.
  • Support the customer returns process.
  • Liaise with Distributors on day to day enquiries, establishing solid working relationships.

Key Skills

  • Previous experience in a Customer Service or Sales Admin role.
  • Proficiency in Microsoft Office is essential, and previous experience using SAP is highly desirable.
  • A personable approach with a excellent telephone and communication skills.
  • Strong planning and organisation skills.
  • High level of accuracy, demonstrating strong attention to detail.
  • Customer orientated in approach.