Day to Day Payments Customer Solutions Manager

2 weeks ago

London, Greater London, United Kingdom Lloyds Banking Group Full time £57,546
Day to Day Payments Customer Solutions Manager

Leeds, Bristol, Edinburgh, London, Manchester

We support agile working Click here for more information on agile working options. Agile Working Options Agile Working Options Job Share; Hybrid Working

JOB TITLE: D ay to Day Payments Customer Solutions Manager

SALARY: From £57,546 (depending on location)

LOCATION(S): Leeds, Edinburgh, Manchester, London or Bristol

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

Everyday Banking (EDB) is the at the heart of our growth strategy with our Current Account and Overdrafts, Savings and Payments products supporting our mission to provide the best products for our UK customers and to grow relationships of the bank.

The Customer Solutions Manager supporting Card Manufacturing and PINs is a key leadership role that works in partnership with the Senior Manager Customer Solutions in the Day to Day Payments team to deliver the commercial results of the organisation driven by our products and balances; ensuring good customer outcomes for those who experience our products; support risk decisions related to regulatory compliance and product and supplier management; the delivery of customer led experiences, products and solutions in partnership with the platform and product teams. This role reports into our Customer Solutions Senior Manager to:

  • Deliver the commercial revenue and product budget target, with a keen eye on cost and efficiencies' in the manufacture process
  • Deliver the customer volume targets
  • Collaborate with the Senior Manager to develop, shape and deliver the commercial objectives for the business, setting stretching P&L goals, managing performance and leading major strategic change from inception to execution.
  • Take ownership of risk decisions, leveraging regulatory expertise to ensure that our products comply with regulations like the Consumer Duty.
About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose. We'll be looking for these skills and experiences. But we know careers, like life, don't always go in a straight line. So, if you don't have some of these but think you've got what it takes, get in touch. We're hiring for attitude, experience, and expertise in equal measure.

  • Be Customer Centric - Promoting value of customer outcomes with team and peers and ensuring work efforts achieve these. Anticipating customers' needs and using customer insights to present targeted, integrated, and outcome-focused solutions and opportunities. Leading cross-functional teams to apply the customer-centric product attitude, ensuring quality performance and innovation to deliver successful products.
  • Commercially Driven - Robust and committed focus on business performance ensuring our products meet our customers' needs and support our growth strategy and business objective to build deep customer relationships.
  • Understand our Control and Regulatory environment - Understanding the regulatory environment and applies knowledge of the relevant rules to their product decisions. Ensuring we deliver great customer outcomes that meet with regulatory requirements. Identifying, measuring, managing, monitoring, & reporting on risks.
  • Have a Product Innovation & Development mentality – Applying the relevant customer, business and market analysis methodology to understand the customer and market landscape and translate the understanding into new and innovative product ideas. Uses varied experience to support the product to delivery and market.
  • Product Delivery focused – Defining the product roadmap and leading end-to-end product development. Using your varied experience to drive the design and development team to deliver quality product at pace.
About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.


We also offer a wide-ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

By joining our Talent Community your profile will be visible to our recruitment teams, who are constantly looking to match outstanding talent with our current and future opportunities. Just complete the short form and we'll be able to keep you up to date.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

#J-18808-Ljbffr

  • Day to Day Payments Customer Connections Manager

    2 weeks ago

    London, Greater London, United Kingdom Lloyds Banking Group Full time

    JOB TITLE: Day to Day Payments Customer Connections ManagerSALARY: From £57,546 (depending on location)LOCATION(S): Leeds, Edinburgh, Manchester, London or BristolHOURS: Full timeWORKING PATTERN: Hybrid, 40% (or two days) in an office siteAbout this exciting opportunity:Everyday Banking (EDB) is at the core of our growth strategy, with our Current Account...

  • Day to Day Payments Customer Connections Manager

    2 weeks ago

    London, Greater London, United Kingdom Lloyds Banking Group Full time £57,546

    Day to Day Payments Customer Connections Manager Leeds, Bristol, Edinburgh, London, Manchester We support agile working Click here for more information on agile working options. Agile Working Options Agile Working Options Job Share; Flexibility in when hours are worked JOB TITLE: Day to Day Payments Customer Connections Manager SALARY: From...

  • Solutions Consultant

    2 weeks ago

    London, Greater London, United Kingdom Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Day Nursery Manager

    2 weeks ago

    London, Greater London, United Kingdom Kids Planet Day Nurseries Full time

    Nursery Manager Maternity Cover - Kids Planet Adswood We are currently looking for a Nursery Manager at Kids Planet Adswood. This role is Maternity Cover. Our people are what make our family great. We see childcare as a profession, not just a job. So whatever level you are at in your childcare career, we'll always encourage you to take on new opportunities...

  • Customer Operations Generalist

    2 weeks ago

    London, Greater London, United Kingdom Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Strategic Partnership Development Manager, Payments

    2 weeks ago

    London, Greater London, United Kingdom Women in Payments Full time

    Minimum qualifications: Experience managing negotiations with Financial Institutions/Fintechs/Payment Providers around enablement of payment services. Experience in providing recommendations and strategy within EMEA region for payment acceptance or e-commerce. Experience managing partnerships including performance management and executive level...

  • Payments & Engagement Lab Product Owner

    2 weeks ago

    London, Greater London, United Kingdom Women in Payments Full time

    About This Opportunity Our Client Servicing & Engagement Platform will deliver the next generation digital bank for clients, which is mobile first and data led. By simplifying and automating journeys, clients will receive a better experience, and colleagues will be enabled to spend more time helping clients to grow their business.The Payments & Engagement...

  • Lifeguards: Activity Day Camp

    2 weeks ago

    London, Greater London, United Kingdom Camp Beaumont Day Camps Full time

    Lifeguards: Activity Day Camp (Summer Holidays) - Mill HillLifeguards: Activity Day CampCome be part of the team at Camp Beaumont and join our Lifeguard crewAs a lifeguard, your main responsibility is ensuring the safety of all kids and team members using the pool.You must enforce the swimming pool rules strictly to guarantee safe swimming sessions.The...

  • Cleaner for Day Nursery

    2 weeks ago

    London, Greater London, United Kingdom Little Green Man Day Nursery Full time

    CLEANER FOR DAY NURSERYWe are looking for a dedicated and committed cleaner, to join an existing Lady, in this well established large nursery to clean, mainly the common parts, to prepare the Nursery for the next busy day. You'll already know the type of work involved for a nursery cleaner and we'd like to find someone who realises how important her function...

  • Partner Manager

    2 weeks ago

    London, Greater London, United Kingdom Acquired Payments Full time

    Join our team at com and be part of a forward-thinking company in the financial technology industry. At com, we work closely with our customers and partners to create innovative payment solutions that enhance relationships, streamline processes, and increase profitability by leveraging advanced payment technologies and data insights. As part of our Partner...

  • Senior Change Manager

    2 weeks ago

    London, Greater London, United Kingdom Trust Payments Full time

    Trust Payments have an exciting opportunity for a Senior Change Manager to join the team. Salary: Competitive + Benefits Job Type: Full time, Permanent About Us: Trust Payments is a global unified payment technology group that was formed in 2019, combining technology and financial services into an omnichannel solution. The new business model has enabled...

  • Partner Manager Partnerships

    2 weeks ago

    London, Greater London, United Kingdom Acquired Payments Full time

    We're is driving the next generation of financial technology. By co-creating better payment strategies with our customers and partners, our platform helps build deeper relationships, replace manual processes, and uncover hidden margin through a deeper understanding of payment data and advanced payment technologies. Our platform optimises merchant card...

  • Self Employed Domestic Cleaner Urgently

    2 weeks ago

    London, Greater London, United Kingdom Day To Day Cleaners LTD Full time

    Read the Job Description Properly Before ApplyingWe are looking for Self Employed Cleaners for part time and fulltime jobs in London, Greater London areas who have car and their own cleaning products and vacuum cleaner to join our AMAZING Cleaning team Cleaners should be experienced, exceptional, friendly and reliable on a permanent basis (from 40-60 hours...

  • Head of Customer Payments Product

    2 weeks ago

    London, Greater London, United Kingdom ASOS Full time

    Company DescriptionASOS is a destination for fashion-loving 20-somethings around the world, with a purpose to give its customers the confidence to be whoever they want to be. Through its app and mobile/desktop web experience, available in ten languages and in over 200 markets, ASOS' 27 million plus active customers can shop a curated edit of over 100,000...

  • Marketing Manager

    2 weeks ago

    London, Greater London, United Kingdom DNA Payments Ltd Full time

    About us Founded in 2018 we are one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and Europe. We help businesses receive payments either through POS systems (the ones you tap your card on) or online (ecom). Recently listed in the top 50 fintech start-ups by Beauhurst. We are one of the largest Paas...

  • Payments Operations Manager

    3 days ago

    London, Greater London, United Kingdom Sterling Williams LTD Full time

    Payments Operations Manager Sterling Williams are working closely with a Cross Border Payments institution who are looking to hire a permanent Payment Operations Manager to join their growing business in London. Salary dependent on experience, but circa £70 - 80,000 pa plus benefits. This role will require candidates to be in the office 3 days per week,...

  • Payment Specialist

    2 weeks ago

    London, Greater London, United Kingdom easyJet Airline Company PLC Full time

    Job Description - Payment Specialist Payment Specialist Payment Specialist It's official – easyJet is one of the best places to work in the UK We are among the winners of the annual Glassdoor Employees' Choice Awards, a list of the UK's Top 50 Best Places to Work 2024. You can be a part of it too, our Finance and Procurement teams are detail-focused...

  • Administrator

    2 weeks ago

    London, Greater London, United Kingdom Day Cooper Day Full time

    About us:We are a fast-growing, Shoreditch based firm established in early 2013. We provide pension administration services for a wide range of business owners and directors.The role:This diverse, challenging role will provide you with your first steps into financial services. A great opportunity for someone who is driven, and enthusiastic to gain an...

  • Payment Specialist

    4 days ago

    London, Greater London, United Kingdom easyJet Full time

    Payment Specialist It's official - easyJet is one of the best places to work in the UK We are among the winners of the annual Glassdoor Employees' Choice Awards, a list of the UK's Top 50 Best Places to Work 2024. You can be a part of it too, our Finance and Procurement teams are detail-focused problem-solvers who handle billions worth of assets and keep us...

  • EMEA Real Time Payments Product Manager, Global Payments Solutions, Director

    4 weeks ago

    London, Greater London, United Kingdom Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...