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Case Services Officer Level 1

3 months ago

Canterbury, Kent, United Kingdom Canterbury City Council Full time

Job Title Case Services Officer Level 1 (Assets Technical Support)

Location Flexible location within commute of Canterbury City Council offices for onsite meetings

Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents?


We're doing things differently and if you have an appetite for learning, enjoy variety and want to join a team who are redefining how council services are delivered, we'd like to hear from you.

We are a newly formed team of case officers delivering frontline services to the Canterbury district.

If you're looking for an opportunity to join a friendly team where learning and development are the norm, read on.

We are looking for an enthusiastic individual to join our large case management team and are looking for:

  • those who would like to start a career in customer service administration;
As a Case Services Officer you will focus on providing an efficient and effective customer support service through responding/resolving cases across the Council for both internal and external customers to support the needs of the service

delivery plan.

On a case management basis, you will act as a point of contact for the customer to enhance the customer journey and experience.


If you join our team, you will:

  • Be supported by a wider team all pulling together to deliver services,
  • Have autonomy to plan and deliver your own workload,
  • Be supported to develop your skills and experience across a range of council services and
  • Derive satisfaction from making a difference to people's lives every day.


If this is you and you are looking for an exciting new challenge working for a progressive local authority as part of a collaborative team, then please do have a look at the accompanying information or phone me for an informal chat.

Sonia Hickman, Case Services Team Leader on

And finally,

  • Generous annual Leave starting at 23 Days with an additional 3 days plus Bank Holidays
  • Local government pension scheme
  • Flexible working we understand the importance of a good worklife balance
  • Excellent opportunities for training and development
DBS check is required for this role.

Interviews are planned to take place week commencing 19 June 2023.

Site maintenance is being carried out on 20 May 2023 between 00:00 - 12:00.