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Housing Solutions Officer

2 months ago

Canterbury, Kent, United Kingdom Canterbury City Council Full time

Are you passionate about making a difference in the lives of individuals experiencing homelessness? Do you have a strong understanding of the Homeless Reduction Act 2017 and a desire to work in a team that provides support and guidance to those in need?

About the Role

We are seeking a Level 2 Case Services Officer to join our Housing Solutions Team at Canterbury City Council. As a key member of our triage team, you will be the first point of contact for individuals coming into our service, providing advice, support, and signposting as needed.

Key Responsibilities
  • Take phone calls and conduct face-to-face initial assessments to understand the needs of individuals experiencing homelessness.
  • Maintain accurate and up-to-date digital records of client interactions.
  • Conduct basic investigations to support Housing Solutions Officers in making informed decisions about cases.
  • Arrange temporary accommodation and ensure timely financial contributions.
  • Work collaboratively with the team to provide a comprehensive support service.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for training and development to enhance your skills and knowledge.
  • A supportive and collaborative team environment.
  • A flexible working arrangement, including hybrid working options.
About You

We are looking for an individual with a strong understanding of the Homeless Reduction Act 2017 and excellent communication skills. You will have a good standard of maths and English at GCSE grade 4 or above, or equivalent work-related experience. A DBS check will be required for this role.

This is a fantastic opportunity to start your career in housing and homelessness services and make a real difference in the lives of individuals and families in need.