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Patient Pathway Coordinator

3 months ago

Newmarket, Suffolk, United Kingdom GenesisCare Full time

We are looking for a Patient Pathway Coordinator to join the team at our centre based in Cambridge on a bank/causal basis.


As the Patient Pathway Co-ordinator, you are responsible for providing a professional, accurate and timely administration service for all departments at GenesisCare, Cambridge.

This includes Radiotherapy, Diagnostics, Out-Patient Clinics and Chemotherapy.


You are an enthusiastic, organised and motivated individual with the ability to work alongside multiple stakeholders both internally and externally.

This will include close working relationships with Centre clinical teams and Consultants.

Hours:
Bank/Casual

What you'll do:

Your key responsibilities:

  • Support the Admin Lead in the management of patient feedback and complaints in accordance with policy.
  • Support the Administration Lead and Centre Leader in accurate governance recording keeping
  • Management of patient pathway related administration costs at the Centre
  • Work closely with consultants and secretaries to provide support in the patient pathway
  • Ensure that patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation.
  • Liaise with consultants, secretaries, radiographers and nursing staff regarding new patient and review clinics, followup clinics and during treatment courses.
  • Participate in all reception duties as required
  • Liaise with insurance companies and internal authorisations team to ensure all insurance cover is verified.
  • Act as point of contact for all patients ensuring a professional and efficient service.
  • Provide administrative support in the collation and maintenance of practicing privileges for consultants including photocopying, filing and associated telephone communications.
  • Ensure all patients always experience the highest levels of service.
  • Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare.
  • Work respectfully with all team members, ensuring that clear communication and effective working relations are maintained.
  • Be aware of the close working relationship with any partner hospital and comply with their local rules and policies.
  • Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines.
  • Undertake continual professional development (CPD) and company designated mandatory training.
  • Occasionally work out of hours to ensure that breakdown or crisis are resolved with minimum impact to service and treatments.
  • Adhere to company standards in respect of appearance, behaviour and demeanour
  • Work flexibly to achieve GenesisCare business objectives
  • Act as a trainer and mentor for new staff
  • Carry out any other duties appropriate for a post of this nature.
  • Uphold the GenesisCare Values

What you'll have:

Experience and skills:

  • Experience within a diverse range of administrative roles
  • Excellent verbal and written communication skills.
  • Experience in a customer focused environment
  • Strong relationship building skills
  • Evidence of an empathetic and holistic approach to patient care
  • Experience with resolving complaints satisfactorily


 Desirable
  • Experience in private healthcare


 Desirable
  • Experience in oncology administration

Qualifications and Knowledge:

  • Experience of using Mosaic IT package
  • Be proficient in all MS office packages including, but not limited to, Word, Excel, PowerPoint & Outlook
  • Use of SharePoint
  • Previously worked within the healthcare sector

What's in it for you:

Do your life's best work This is an amazing opportunity for you to join a global oncology specialist, rated in the Top 1% of healthcare providers


At GenesisCare we're leading the way in technology and innovation, we're changing the way patients experience cancer treatment and care.

We do the right thing by our patients, our partners and each other. Like the sound of us? We would love to hear from you

  • Make sure your annual leave suits you with 25 days + bank holidays, and the opportunity to buy/ sell annual leave.
  • Look after yourself with free private medical and dental cover, as well as access Employee Assistance Programme & Income Protection
  • We'll look after you and your family with free radiotherapy treatment.
  • Plan for your future with a competitive Company Contributory Pension Scheme
  • Join our wellbeing community with access to Babylon Health and Headspace Wellbeing
  • Save on your parking costs with free car parking at most of our centres.
  • Treat yourself with access to a wide range of retail discounts.
  • Join a global employer and open opportunities to work in other countries.

Who we are:

Joining the GenesisCare team means a commitment to seeing and doing things differently.

Asking what if and why not? And focused on getting the best possible outcomes for our patients so they can live better for longer.

We are 5500+ highly trained healthcare p