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Reception Coordinator

2 months ago

Newmarket, Suffolk, United Kingdom Reed Full time
Reception Administrator

We are seeking a highly organized and communicative Reception Administrator to join our dedicated team at a community GP practice in Cambridge. As the first point of contact for patients, you will play a pivotal role in maintaining a positive and professional image of the practice.

Key Responsibilities:
  • Greeting and Directing Patients: Ensure a smooth and welcoming experience for patients, guiding them to access the appropriate services with efficiency and compassion.
  • Reception Services: Provide an effective and efficient reception service to patients and visitors, handling general enquiries, explaining procedures, and managing follow-up appointments as required.
  • Urgent Consultation Requests: Use judgment and communication skills to manage urgent consultation requests in a logical manner.
  • Patient Information: Accurately record and manage patient information and requests, maintaining confidentiality and adhering to data protection protocols.
  • Support to the Practice Team: Cover colleagues during absences and undertake additional duties as requested, supporting the practice team in delivering high-quality patient care.
Requirements:
  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to work efficiently in a fast-paced environment.
  • Problem-Solving Abilities: Demonstrate good judgment and problem-solving abilities, with proficiency in computer use and managing electronic data.
  • Health and Safety Protocols: Understand health and safety protocols and infection control procedures, with a commitment to confidentiality and ethical handling of sensitive information.
Benefits:
  • Supportive Working Environment: Work in a supportive and collaborative working environment, with opportunities for personal and professional development.
  • Training Programs: Participate in training programs tailored to enhance your skills and knowledge, with a role that offers variety and the opportunity to make a significant impact on patient care.

To apply for the Reception Administrator position, please submit your CV detailing your relevant experience and your motivation for applying to this role.