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Bank Receptionist
3 months ago
The post holder will take responsibility of the co-ordination and smooth running of the reception in a professional manner ensuring that the reception areas are fully operational during published opening times.
Earn more per hour - bank rates are higher than agency and include holiday pay. We also cover your expenses and provide free uniforms
See the best shifts first - bank staff get priority over all agency workers
Book the shifts you want on your phone - build your own rota on our bank booking system
Get 24x7 support from our friendly Staff Bank team - a local team dedicated to helping you
JOB PURPOSE
The post holder will take responsibility of the co-ordination and smooth running of the reception in a professional manner ensuring that the reception areas are fully operational during published opening times
We provide community health services to more than two million people across eleven London boroughs and Hertfordshire.
Every day, our professionals provide high-quality healthcare in people's homes and local clinics, helping them to:
- stay well
- avoid unnecessary trips to, or long stays in, hospital.
We support our patients at every stage of their lives, providing health visiting for new-born babies through to community nursing, stroke rehabilitation and palliative care for people towards the end of their lives.
Our vision:
deliver great care closer to home.
Our mission:
working together to give children a better start and adults greater independence.
MAIN RECEPTION DUTIES AND RESPONSIBILITIES
- Provide a professional welcome to patients, carers, staff and visitors and signpost them to the relevant departments
- To ensure that patients are treated with dignity and respect and that personal information is conveyed with tact and diplomacy
- To contribute to the improvement of the 'patient experience'
- To ensure that on arrival patients details are checked and updated where necessary on the relevant EPR system
- Ensure that patient appointments are booked appropriately according to their urgency and within clinic/speciality rules and standards
- Provide patients with letters/appointments cards as appropriate for their needs.
- To contribute to initiatives for communicating with patients who may not easily understand because of cultural or language differences, physical or mental special needs, or due to age
- To ensure that patient transport, interpreters and other support services are booked as required
- Maintain a recognised filing system for all documentation including scanned documents.
- Attend and contribute to departmental and service meetings. Action any decisions made by the team as appropriate.
- Actively seeking to network with other reception staff to share good practice.
- To cover and arrange cover for the telephone switchboard as required.
- To supervise the opening and distribution of incoming post
- To supervise in the franking/purchasing of postage stamps for outgoing mail
- To deal with deliveries of supplies.
- To ensure that the signing in and out of the building system is in place at outreach clinics or as directed by the H&S Representative
- To liaise with Estates regarding clinic repairs if required.
- To liaise with IT department as required
- To manage the room booking system.
- To assist in maintaining a clean, safe environment for children/parents/carers/staff and visitors to the clinic in accordance with fire, health and safety procedures
- Ensure all new patient referrals are triaged by the relevant clinician in a timely manner and entered onto the patient record database if appropriate
- To actively strive to anticipate and control issues which may give rise to complaints in the reception areas
- To liaise with clinical staff as necessary to ensure patient flows are managed
- Any other duties that may be required in order to facilitate the efficient running of the reception and under the direction of the Senior Receptionist or the Reception Manager
