Er Advisor

4 weeks ago


Reading, Reading, United Kingdom Thames Water Utilites Full time

Who are we?
Thames Water is the UK's largest water and wastewater company.

We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km's of pipes, to keep taps flowing and toilets flushing.

We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you'll be doing


As a HR Advisor in the Employee Relations Team, you will play a key role as part of the Advice Service team that is responsible for providing a front-line HR and Employee Relations (ER) policy and process advice service to all of Thames Water's employees and managers.

This role requires someone confident, customer focused and who has strong knowledge and practical experience of employee relations, HR processes, policies and systems.


The team respond to queries received through a variety of channels including the advice phone line and case management system and you will ensure that queries and cases are escalated to appropriate channels in line with the agreed escalation process.


We require someone with solid experience in supporting the management of:

  • Investigations
  • Disciplinaries including misconduct and gross misconduct issues
  • Capability/performance
  • Short and long term sickness issues including medical capability
  • Grievance situations.
and someone who is able to manage a high number of cases to manage varying from simple queries to complex cases

We're looking for you to

  • Be customer focussed, with a detailed knowledge of HR policies and procedures
  • Demonstrate ER knowledge and experience of case management, best practice and processes
  • Be highly organised and responsive, with the ability to prioritise your work to meet tight deadlines
  • Show confidence and be tenacious; taking ownership of issues through to resolution in a timely manner
  • Have experience of managing challenging stakeholders
  • Be resilient, and also flexible to changing demands, whilst remaining approachable
  • Have excellent communication skills and be able to adapt and build a rapport, while providing advice to all levels
  • Be an active listener who is naturally inquisitive and able to coach people to reach a solution
  • Enjoy working collaboratively with colleagues across the business of all levels
  • Have experience of working in a remote HR/ER Advisory service using a similar service model/approach
  • CIPD qualification desirable

What's in it for you?


If you are looking for a new position where you can feel you are making a real difference, this is it You will be working within a highly supportive and professional team who are focused on achieving the best outcomes for both the business and employees.


You will also take responsibility for your own workload, queries and cases, giving you the satisfaction of being able to see them through to resolution.


Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme.

This role is a grade B role.

We're proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive.

For our office-based roles we're moving to a hybrid approach where we'll provide options around working from our offices, our operational sites and home dependent on role/team/individual.

This will be discussed during the assessment process.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you'll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits.

We're also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we're a Times Top 50 Employer for Women.

Click here to find out more about working at Thames Water.
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