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Customer Services Agent

3 months ago

Stanford, Thurrock, United Kingdom Breedon Group Full time
Hope, Derbyshire

Full time

Permanent

  • We are currently seeking a Customer Services Agent based at our Hope Office, Derbyshire.
  • Being part of the Breedon Cement Customer Service team means that no two calls are ever the same. In this fastpaced environment you will be working to support our customers with any orders, enquiries, and complaints they have to help provide them with the support they need to achieve their desired outcome.

We are looking for customer focused individuals who are friendly, professional, and passionate about delivering great customer service and achieving the right outcomes for our customers.

-Being part of our Customer Service team means you will have a great support network and have opportunities to develop your skills and career within a leading construction materials group

Day-to-day tasks include:

  • Communicating effectively with the Logistics, Commercial & Production teams
  • Proactively tracking orders through to completion
  • Dealing with enquiries and complaints
  • Maintaining a database of customer information
  • Working as part of a team to achieve Key Performance Indicator targets
  • Maintaining high levels of professionalism in a fast paced and demanding environment
  • Full Compliance with Competition Act 1998

Requirements:

  • Previous customer Service, call centre or office experience
  • Good communication skills
  • Strong attention to detail
  • Ability to work well within a team
  • Ability to multitask and prioritise tasks in an organised manner
  • Ability to work calmly under a highpressure situation
  • GCSE Maths & English***
    Why Breedon?
We offer an attractive, competitive salary and benefits package for everyone including:

  • Competitive base salary
  • Discretionary annual bonus
  • 25 days holiday entitlement
  • Opportunities for personal and career development
  • Pension scheme
  • Life Assurance
Facilities at Hope include free parking, golf course, fishing and sailing lakes, on site gym, and a subsidised canteen.

The Breedon Group places the highest importance on sustained standards of excellence in all aspects of Health, Safety and Environmental management and you will be expected to contribute to the zero-harm culture.


Salary

  • Competitive
    Benefits

Closing date