Customer Service Team Lead

7 days ago

Stanford, Thurrock, United Kingdom AUCTORO RECRUITMENT LIMITED Full time

{"h1": "Customer Service Team Leader", "p": "At Auctoro Recruitment, we are seeking a highly skilled Customer Service Team Leader to join our client\u2019s team in Coryton, Stanford-le-Hope. As a key member of the customer service team, you will be responsible for overseeing the delivery of exceptional customer service, ensuring that service standards are consistently met, and driving continuous improvement.

Key Responsibilities:

* Team Leadership: Lead, mentor, and develop the Customer Service team, conducting team meetings, providing ongoing coaching, managing performance, and handling recruitment.
* Customer Interaction: Handle customer inquiries directly and through your team, ensuring timely and satisfactory resolutions.
* Complaint Handling: Address and resolve customer complaints effectively.
* KPI Management: Meet reporting requirements, analyze data to draw conclusions, and make recommendations for improvement.
* Quality Assurance: Conduct regular quality checks and provide team feedback to maintain high service standards.

Key Skills, Experience & Knowledge:

* Experience: Proven experience in a customer service environment, with knowledge of Salesforce and SAP being advantageous.
* Leadership: Demonstrated success in managing multifunctional teams, including performance management, coaching, and motivation.
* Education: A-Level standard or equivalent in Maths and English, with a professional certificate in management (e.g., ILM Level 3) being preferred.
* IT Skills: Proficient in using Windows-based systems.
* Problem-Solving: Strong analytical skills to assess operational performance and recommend improvements.
* Communication: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and team members.
* Adaptability: Flexible and adaptable approach, capable of working in a team environment.
* Organisational Skills: Strong organizational abilities with the capacity to prioritize workload to meet business needs.

Our client looks for people who are open-minded, embrace new ways of working, step out of their comfort zone, and look to continuously learn. Opportunities to progress, to develop, and to be recognized for your achievements are part of our client\u2019s daily life, and they want to share that with you.

By applying for this position, you authorize Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.

", "lang_code": "en"}

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