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Customer Service Representative

2 months ago

Stanford, Thurrock, United Kingdom Adecco Full time

Job Title: Customer Service Operator

Job Summary:

We are seeking a highly organized and communicative Customer Service Operator to join our team at Adecco. As a key member of our operations team, you will be responsible for ensuring the smooth execution of transportation tasks, coordinating with operators, and addressing any potential issues promptly.

Key Responsibilities:

  • Monitor job timelines and coordinate with operators to ensure timely deliveries and address any potential issues promptly.
  • Communicate with third-party hauliers to ensure the smooth execution of transportation tasks.
  • Update ATA records accurately and promptly for drivers.
  • Collaborate with planners to identify and resolve any major operational challenges.
  • Keep the CS mailbox and teams constantly updated throughout the day.
  • Conduct regular checks on job adherence to schedules, taking immediate action for any pending or delayed tasks.
  • Coordinate with the traffic department for potential recovery options in case of tight schedules or delays.
  • Verify and communicate the need for Proof of Delivery (POD) with drivers and shipping lines.
  • Continuously monitor job timeliness and address any issues in real-time.
  • Perform export and vessel checks, updating vessel ETA records for split exports.
  • Maintain prompt and effective communication with customers, resolving inquiries and providing updates.
  • Collaborate with planners to rebook any failed or pending jobs and reuse requests.
  • Ensure screen maintenance accuracy, meticulously indicating any additional costs or wasted jobs.

Requirements:

We are looking for a highly organized individual with excellent communication and problem-solving skills. If you are a detail-oriented and proactive team player, we encourage you to apply for this exciting opportunity.

About Adecco:

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

How to Apply:

Submit your CV to take the first step in this exciting opportunity.