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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our Contact Centre team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a seamless experience.
Key Responsibilities:
- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Account Administration: Administer customer accounts accurately and in a timely manner, ensuring that all information is up-to-date and secure.
- Complaint Resolution: Address customer complaints promptly and professionally, ensuring that all issues are resolved to the customer's satisfaction.
- Record-Keeping: Log and track all interactions in our CRM system for efficient record-keeping and to ensure that customer information is accurate and up-to-date.
Requirements:
- Customer Service: A genuine passion for providing outstanding customer service and a customer-first mentality.
- Communication Skills: Exceptional communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.
- IT Skills: Strong IT skills and familiarity with CRM systems, with the ability to learn and adapt to new systems and technologies.
- Teamwork: A willingness to work collaboratively as part of a team, with a positive and supportive attitude.
What We Offer:
- Competitive Salary: A competitive salary and benefits package, including 25 days annual leave and a range of other benefits.
- Opportunities for Growth: Opportunities for career development and growth, with a commitment to supporting our employees in their professional development.
- Flexible Working: Flexible working arrangements, including hybrid working and rotational shift patterns, to ensure that our employees have a healthy work-life balance.
