Customer Service Representative

4 weeks ago


Stanford, Thurrock, United Kingdom Adecco Full time
Job Title: Customer Service Operator

Location: Stanford-Le-Hope

Annual Salary: Up to £33,000

Working Pattern: Full Time

Contract Type: Permanent

Working Hours: Monday to Friday - shifts between 7.30am and 6pm

Key Responsibilities:

  • Coordinate job timelines, ensuring timely deliveries and addressing potential issues promptly.
  • Communicate with third-party hauliers to ensure smooth transportation execution.
  • Update ATA records accurately and promptly for drivers.
  • Collaborate with planners to identify and resolve operational challenges.
  • Keep the CS mailbox and teams updated throughout the day.
  • Conduct regular checks on job adherence to schedules, taking immediate action for pending or delayed tasks.
  • Coordinate with the traffic department for potential recovery options in case of tight schedules or delays.
  • Verify and communicate the need for Proof of Delivery (POD) with drivers and shipping lines.
  • Continuously monitor job timeliness and address issues in real-time.
  • Perform export and vessel checks, updating vessel ETA records for split exports.
  • Maintain prompt and effective communication with customers, resolving inquiries and providing updates.
  • Collaborate with planners to rebook failed or pending jobs and re-use requests.
  • Ensure screen maintenance accuracy, meticulously indicating additional costs or wasted jobs.

About the Role:

If you are a highly organized individual with excellent communication and problem-solving skills, we invite you to join our client's vibrant team as a Customer Service Operator. In return for your dedication and commitment, you will receive a competitive salary and the opportunity to grow within a supportive and dynamic work environment.

Company Information:

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Candidate Privacy:

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.



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