Customer Service Representative
4 weeks ago
Location: Stanford-Le-Hope
Annual Salary: Up to £33,000
Working Pattern: Full Time
Contract Type: Permanent
Working Hours: Monday to Friday - shifts between 7.30am and 6pm
Key Responsibilities:
- Coordinate job timelines, ensuring timely deliveries and addressing potential issues promptly.
- Communicate with third-party hauliers to ensure smooth transportation execution.
- Update ATA records accurately and promptly for drivers.
- Collaborate with planners to identify and resolve operational challenges.
- Keep the CS mailbox and teams updated throughout the day.
- Conduct regular checks on job adherence to schedules, taking immediate action for pending or delayed tasks.
- Coordinate with the traffic department for potential recovery options in case of tight schedules or delays.
- Verify and communicate the need for Proof of Delivery (POD) with drivers and shipping lines.
- Continuously monitor job timeliness and address issues in real-time.
- Perform export and vessel checks, updating vessel ETA records for split exports.
- Maintain prompt and effective communication with customers, resolving inquiries and providing updates.
- Collaborate with planners to rebook failed or pending jobs and re-use requests.
- Ensure screen maintenance accuracy, meticulously indicating additional costs or wasted jobs.
About the Role:
If you are a highly organized individual with excellent communication and problem-solving skills, we invite you to join our client's vibrant team as a Customer Service Operator. In return for your dedication and commitment, you will receive a competitive salary and the opportunity to grow within a supportive and dynamic work environment.
Company Information:
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Candidate Privacy:
By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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