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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Contact Centre Advisor to join our team at Calor Gas Limited. As a key member of our contact centre, you will be responsible for delivering exceptional customer service and ensuring that our customers have a seamless experience.
Key Responsibilities:
- Provide friendly and helpful support to our customers via phone, email, and other communication channels.
- Assist with customer inquiries, resolve issues, and provide solutions to meet their needs.
- Work closely with our team to ensure that customer service standards are met and exceeded.
- Participate in training and development programs to enhance your skills and knowledge.
- Contribute to the growth and success of our contact centre team.
About You
We are looking for a motivated and customer-centric individual who is passionate about delivering exceptional service. If you have a strong desire to help others and are committed to excellence, we want to hear from you.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in CRM systems and other relevant software.
- Availability to work a rotational shift pattern, including weekends.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
