Customer Service Bookings Administrator

1 week ago


Aylesbury, Buckinghamshire, United Kingdom Agility Eco Services Full time

At AgilityEco, it's an extremely busy time for us supporting residents throughout the United Kingdom who are struggling with heating their homes and paying their bills.

Our company has made it our mission to help vulnerable families to reduce their energy bills, improve the insulation of their homes, install affordable heating systems, and prepare for Britain's Net Zero targets.

Our business is growing. Do you have excellent customer service skills, empathy, and a the drive to reduce number of families in fuel poverty in the UK ?


In return you will be part of a successful and friendly team based in offices in the centre of Aylesbury and be able to develop your role to suit the continuing growth of the business.


This role offers a great opportunity for an enthusiastic individual who wants to work in an exciting and dynamic environment in a growing, successful business.


Accountabilities

  • Make outbound telephone calls to book appointments across a wide variety of programmes and initiatives in line with our performance indicators.
  • Confidently answer wide variety of inbound telephone calls in line with our service level agreement, taking appropriate action to ensure customer/client satisfaction.
  • Ensuring the safe handling of customer sensitive personal data at all times in line with the company data protection policy
  • Working effectively with internal departments and industry partners to help deliver our full range of services.
  • Ability to decide on the most appropriate means of communication (written and oral) and accurately deliver when updating, advising, and referring information to clients, customers, and industry partners.
  • Maintain and update electronic work management systems in a timely and accurate fashion
  • Accurate data entry across our work management platforms
  • Recognise when to escalate queries and work opportunities to senior members of the team
  • Completion of and editing documents in line with task to ensure accurate delivery to clients, customers and industry partners
  • Ability to recognise and act upon priority works to ensure we maintain our SLA's
The job holder will report directly to the Contact Centre Manager

Skills, Knowledge and Expertise

  • Excellent verbal and written communication skills
  • Accuracy in reporting & administration
  • Attention to detail.
  • Methodical and organised with ability to multitask.
  • Comfortable with using IT platforms.
  • Teamworking
  • Time management
  • Energy, determination, and workrate
  • Adaptability and flexibility
  • Selfmotivation and ability to work without direct supervision.
  • Composure when faced with difficult situations / scenarios.
  • Strong attention to detail
  • Organised and structured approach to work with the ability to manage multiple tasks
  • Ability to work under pressure and to tight deadlines
  • Drive to develop your own skills and career progression
  • Team player
  • Selfmotivated, driven, and proactive
  • Ability to maintain highest level of confidentiality

Job Types:
Full-time, Permanent

Salary:
£24,079.25 per year

Benefits:

  • Casual dress
  • Company pension
  • Life insurance
  • Sick pay
  • Store discount

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 2 years (preferred)

Work Location:
In person

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