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Service Administrator
3 months ago
Overview:
Service Administrator
Buckinghamshire Jaguar Land Rover**
Salary: £25,000 per year + £4,800 bonus
42 hours per week:
Monday to Friday 8am-5pm (1 Saturday a month may be required with notice, paid as overtime)
An exciting opening has become available for a Service Administrator to join our vibrant team at Buckinghamshire Jaguar Land Rover, Lookers Plc.
As a Service Administrator, you will play an important role in our busy service team within the Aftersales Department, working closely with the Workshop Controller, Warranty Administrator and Service Advisors you will provide support to ensure the customer journey is as seamless as possible.
As a Service Administrator at Buckinghamshire JLR you'll be reporting into the Aftersales Manager Jen Rusack who will be giving you ongoing support to ensure that you have the tools needed to perform to the very best of your ability Jen is a pleasure to work with and you'll have endless opportunities to learn from the best.
On a day to day basis you will be a key part to ensuring the Service department is operating smoothly by managing all the service related administration and liaising with the Service Advisors & Workshop team.
Responsibilities:
- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
- Addhoc administration tasks as given from the Aftersales Manager
- Managing a highvolume of customers daily as well as telephone calls and online booking queries
- You will be responsible for the timely process of warranty claims within manufacturer guidelines and ensure the accuracy of all warranty and goodwill claim submissions daily
- In addition, you will monitor daily, weekly and monthly warranty reports to ensure that are compliant with company policy
Qualifications:
Service administrator experience gained from a leading automotive dealer is desirable. Technical knowledge would be an advantage also. For this role you MUST hold a full valid UK driving license for a minimum of 6 months for insurance purposes
About us
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland.
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities.
We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
So? What are you waiting for?Lookers are an equal opportunities employer.
We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
