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Booking Coordinator
3 months ago
Job summary
This is an exciting opportunity for a Booking Co-ordinator to join the fantastic Paediatrics team. The Booking Co-ordinator role is pivotal in ensuring we achieve several government targets around patient waiting times. Your duties will involve making and rescheduling patient appointments using the electronic patient record platform whilst applying knowledge of targets and specialty specific requirements. You will also be liaising with patients via the telephone, dealing with queries from internal and external contacts, providing an efficient and effective administration service.
We are looking for a candidate that has a good basic education, GCSE or equivalent in Maths and English, and who have clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary teams and patients. A basic understanding of Microsoft applications would be helpful but is not essential as training will be provided. You must be able to work well in a team and feel comfortable working under pressure but also have the ability to work autonomously when required.
Main duties of the job
To provide an excellent service to our patients, their relatives and carers. To provide a comprehensive and quality administration service that co-ordinates the patient pathway from referral through to discharge in line with waiting time targets. To work as part of a patient administration service and provide cross-cover for other staff across the function to ensure a consistent and effective administration service is maintained at all timesAbout us
Listen to why colleagues think we are a great place to work -
What does Buckinghamshire Healthcare NHS Trust offer you? o As part of our BHT family, you'll benefit from learning and development opportunities to support your career We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes. o We provide a range of health and wellbeing services to promote a healthy, happy workforce. Why work for us? o We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and Greater diversity within our BHT family improves positive outcomes for the people and communities we serve. What do we stand for? o Our vision is to provide outstanding care, support healthy communities and be a great place to Our mission is to provide personal and compassionate care every Our CARE values are collaborate, aspire, respect and enable.
Job descriptionJob responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on quoting the vacancy reference number.
Person SpecificationExperience
Essential
Communication skills Customer focus and experience NHS experience desirableEducation, Qualifications & Training
Essential
Basic Maths Computer skills English skillsSkills, Abilities & Knowledge
Essential
Customer service experience Keyboard skillsSpecial Circumstances
Essential
Ability to work on all sites