Partner (Cx)

2 weeks ago

London, Greater London, United Kingdom Sionic Full time
Sionic is currently seeking a Partner to join its team on a permanent basis in London

The opportunity:

This role exists to add significant senior CX expertise and accelerate the growth of the CX Practice, working alongside existing senior members of the team to drive the execution of the strategy to achieve a >£15m business unit within 3 years


The Partner will focus on growing the CX business by identifying new revenue through cross selling and marketing campaigns, building out the range of propositions and services, and developing new capabilities.

Through building external networks and market presence, the Partner will represent Sionic in the international market place and develop relationships with key senior leaders within multinational corporate services businesses

You will:

  • Contribute significantly to practice level strategy and oversee or lead assignments where the delivery is complex or a new CX offering for Sionic.
  • Develop new business by providing existing solutions to new clients or developing new, innovative offerings for existing clients, and developing the capability within Sionic to deliver these effectively.
  • Demonstrate exceptional SME knowledge from the CX domain, aiding the delivery of outstanding client work.
  • Proactively maintain a client network and reinforce effective business development activities for all employees.
  • Drive the integration of technology into our propositions and services to further increase differentiation
  • Identify and cultivate new strategic relationships. Guide account planning for existing relationships.
  • Be the Account Lead for a number of client accounts.
  • Demonstrate new sales origination behaviours when delivering client work and through networking.
  • Lead the production of proposals, white papers, marketing material etc.

Your experience:

Essential:

  • Degree level qualifications or equivalent plus further academic success.
  • At least 1015 years in senior CX line and consulting roles in multiple sectors
  • Extensive knowledge across CX endtoend functions is essential, and deepdomain knowledge in specific areas is helpful.
  • Strong background in consulting and advisory projects
  • Continuously develops self and others through feedback, as well as training and development initiatives
  • Solid leadership and management skills, particularly in difficult / complex situations
  • Must be able to inspire others through personal behaviour, the demonstration of values and a drive for continuous excellence
  • Mentors others in the art of leading assignments and account management and provides consistent feedback to staff for development purposes
  • Must have the ability to communicate effectively with Clevel stakeholders
  • Ability to build strong relationships through an effective consulting approach

Life at Sionic
We are expert-led specialists across banking, asset and investment management, financial markets infrastructure, wealth management, insurance and reinsurance.

What's important to you is what matters to us


Our people are at the heart of our business and that's why we're the Consultancy of choice for our clients.

We recognise that the traditional 'workplace environment' has evolved and we want to nurture the benefits of this cultural shift for our employees whilst continuing to deliver expertise and an unrivalled service to our customers in our core, specialist areas.

Our core values which underpin our day to day working practices are
Expertise, Leadership and
Teamwork.

We live these values by

  • Caring for the health and wellbeing of our colleagues
  • Increasing diversity and inclusion within our workforce
  • Encouraging and accommodating flexible and hybrid working arrangements
  • Creating a culture centred on interesting, complex, and challenging work and celebrating success
  • Enjoying a fun, friendly, supportive, and sociable teambased environment
  • Supporting performance driven career progression and providing access to professional skills enhancement via internal learning programs
  • Recognising and celebrating the individual contributions of our colleagues
  • Championing autonomy and empowerment of all our colleagues

And if that wasn't enough

  • Rewarding success and hard work
We offer a
competitive basic salary and annual bonus based on performance.

Benefits package includes:

  • Private healthcare via Bupa
  • Health cash back plan via BHSF
  • Generous annual leave plan
  • Company contribution to pension
  • Life assurance
  • Season ticket loan
  • Competitive Employee Referral Program

Inclusion and Diversity


At Sionic, we are dedicated to building a culture of diverse perspectives and talent to support individual growth and superior business results.

We strive to cultivate a dynamic, diverse, and inclusive workplace where all employees feel engaged, valued and that they belong.

Our global Charter summarises commitment to diversity and inclusion.

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