Market & Cx Researcher

2 weeks ago


London, Greater London, United Kingdom Adecco Full time

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Market & CX Researcher (Contract)***
Day Rate: £500 - £550 (Via Umbrella Company)

Duration: 6 Months (Possibility for Extension)
**Location: London/Hybrid

Job Purpose


We have a new and exciting position with one of our banking clients for a customer focussed Market & CX Researcher that can join the business and identify opportunities to enhance the customer journey, improving customer outcomes and customer experience.


This role is incredibly Customer Experienced focused, so a background in CX Research is essential for success in this position.


Role Requirements

Customer Experience:

  • Monitoring & Tracking our key customer journeys. Both running the day to day and identifying opportunities to improve
  • Elevating key insights from these programmes into our strategic forums
  • Partner with customer journey owners in the business to prioritise & improve on customer outcomes and experience
  • Advocate for the voice of customers

Market & Competitor Intelligence:

  • Creating clear & compelling insights across our market, competitors, trends and external forces
  • Identify opportunities for proactive research to ensure the business has a strong grasp of our consumers needs
  • Create strategic impact by socialising our insights with our core business partners

Running Impactful End to End Research Studies:

  • Framing up research opportunities
  • Designing and planning research studies, drawing on a variety of methods
  • Running projects endtoend in collaboration either internally or in collaboration with our 3rd party agencies
***
Experience and Skills Required

  • Someone with a mixedmethods background, but in particular strong quantitative skills
  • Research and/or Customer Experience background. Open to analytically minded people from operational or business backgrounds.
  • A natural collaborator able to work crossfunctionally
  • Academic background in the social sciences or business


As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

To speak to a recruitment expert please contact Andrew Brindley
  • CX Marketing Manager

    2 weeks ago


    London, Greater London, United Kingdom INEOS Belgium Full time

    Story so far Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we've hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five...

  • CX Marketing Manager

    2 weeks ago


    London, Greater London, United Kingdom Internetwork Expert Full time

    INEOS Automotive – Grenadier – Built On Purpose Story so far Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we've hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier,...

  • Senior CX

    2 weeks ago


    London, Greater London, United Kingdom Vodafone Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Role Purpose The Commercial Programs team is responsible for leading strategic initiatives that are directly linked with improving the customer experience of Vodafone products, platforms, and services. We define global standards, guidelines, and best...


  • London, Greater London, United Kingdom Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Partner (Cx)

    2 weeks ago


    London, Greater London, United Kingdom Sionic Full time

    Sionic is currently seeking a Partner to join its team on a permanent basis in LondonThe opportunity:This role exists to add significant senior CX expertise and accelerate the growth of the CX Practice, working alongside existing senior members of the team to drive the execution of the strategy to achieve a >£15m business unit within 3 yearsThe Partner will...

  • Cx Specialist

    2 weeks ago


    London, Greater London, United Kingdom Vodafone Full time

    Customer Experience Specialist:Location:London Speechmark + (Hybrid Working)Salary: Excellent basic salary plus bonus and Vodafone benefitsWorking Hours:Full time 37.5 hours per week - Mon to FriAt Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the...

  • Head of Cx

    2 weeks ago


    London, Greater London, United Kingdom Love Holidays Full time

    Company DescriptionJobs for Humanity is collaborating with Love holidays to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.Company Name: Love holidaysJob Description Why loveholidays?**At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched...

  • Head of Cx

    2 weeks ago


    London, Greater London, United Kingdom loveholidays Full time

    Why loveholidays?At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away.The impact you'll have:Join our Customer Success team as the...

  • CX Account Executive

    2 weeks ago


    London, Greater London, United Kingdom Freshworks Inc. Full time

    Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more...

  • Cx Scrum Master

    2 weeks ago


    London, Greater London, United Kingdom GlaxoSmithKline Full time

    Site Name: UK - London - Brentford Posted Date: May 9 2024 We're excited to be moving to our vibrant new home on New Oxford Street in central London from the end of June 2024. At GSK HQ, we're building an energising space where we can connect, collaborate and get ahead of disease together. Designed especially for us, it'll be one of the healthiest...


  • London, Greater London, United Kingdom Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Research Consultant

    2 weeks ago


    London, Greater London, United Kingdom air-recruitment Full time

    Exciting Opportunity as a Research Consultant in Central London (hybrid) - Salary up to £50k based on experienceAre you a Research Consultant excited about joining a dynamic strategic consultancy to work on global strategic assignments in CX, marketing strategy, product/service strategy, and Go-To-Market? You'll have a key role in delivering innovative...


  • London, Greater London, United Kingdom Ralph Lauren Full time

    Ref #:W147155Department:MarketingCity:LondonState/Province:LondonCountry:United KingdomPay Range MaxPay Range MinCompany Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years,...

  • Cx Account Executive

    2 weeks ago


    London, Greater London, United Kingdom Freshworks Full time

    Company DescriptionFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies - from startups to public companies - worldwide use Freshworks software-as-a-service...


  • London, Greater London, United Kingdom Ralph Lauren Full time

    Company DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of...


  • London, Greater London, United Kingdom Ralph Lauren Full time

    Company DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of...


  • London, Greater London, United Kingdom HARRODS Full time

    We are looking for a SAP CX Solutions Analyst to join our IT team in Harrods. As SAP CX Solutions Analyst you will be working as part of a team responsible for providing first and second line support of all production and non-production application environments across the SVC estate.This role involves on-call support on a rota basis.About The RoleAs the SAP...


  • London, Greater London, United Kingdom HARRODS Full time

    We are looking for a SAP CX Solutions Analyst to join our IT team in Harrods. As SAP CX Solutions Analyst you will be working as part of a team responsible for providing first and second line support of all production and non-production application environments across the SVC estate.This role involves on-call support on a rota basis.About The RoleAs the SAP...


  • London, Greater London, United Kingdom Ascential Full time

    We're looking for a CX Operations Coordinator to join our team in London as part of our Client Services function working cross brand across our flagship events Cannes Lions Festival of Creativity and Money20/20.Your Role: You will be responsible for supporting the Head of CX Operations with the conceptualization and delivery of the First Timers programme....


  • London, Greater London, United Kingdom Publicis Groupe UK Full time

    Full-timeOur Company:Digitas Health London is a leading agency in the field of People-Powered Health. We specialize in helping brands effectively engage with individuals to achieve optimal health outcomes. At our agency, we focus on creating transformative experiences that facilitate progress towards better health in any given moment. By empowering patients,...